Intake Coordinator

Lemieux & Associates; Provo (UT); Remote; USD 25,000 - 32,000; Full time

Job summary

Lemieux & Associates is seeking a full-time, remote Intake Coordinator to support investigative assignments from Provo, UT. The role emphasizes accuracy, organization, and exceptional service while handling multiple priorities and maintaining confidentiality.

You'll review referrals, access client portals, establish cases, verify details, and route assignments to teams. Compensation is $18-$23 per hour with normal business hours scheduling.

Qualifications

• High school diploma or equivalent.
• Strong computer skills and ability to learn multiple systems and client portals.
• Excellent written and verbal communication skills.
• Ability to accurately enter, review, and manage detailed information.
• Ability to manage multiple assignments and priorities simultaneously.
• Strong organizational, time-management, and problem-solving skills.
• Ability to maintain confidentiality and exercise good judgment.
• Dependable and able to manage multiple assignments simultaneously.

Responsibilities

• Review incoming referrals and retrieve information from client portals.
• Establish cases within company systems and verify details for accuracy.
• Communicate with clients for clarification and route assignments to teams.
• Support workflow priorities and maintain confidentiality.

Skills

Attention to detail

Administrative skills

Strong communication

Multitasking

Confidentiality

Client portals

Education

High School Diploma

Job description

Are you the kind of professional who can spot missing details, keep multiple priorities moving, and ensure nothing falls through the cracks? Do you enjoy being the critical first link in an important process and take pride in accuracy, organization, and exceptional service? If so, Lemieux & Associates is looking for a full-time, remote Intake Coordinator in Provo, UT to help launch investigative assignments with precision and efficiency.

As our Intake Coordinator, you'll earn a competitive wage of $18-$23 per hour.

What Sets Us Apart

As a national leader in investigative services, Lemieux & Associates is dedicated to delivering professional SIU/DIU, surveillance, and medical canvassing services clients can rely on. Our employees are our greatest asset, and our company culture revolves around maintaining a communicative, loyal, ethical, passionate, impactful, and benevolent environment. With a leadership team boasting over 25 years of field experience, we are committed to unlocking the potential of our employees and creating a supportive, tight-knit community.

What We're Looking For In An Intake Coordinator

• High school diploma or equivalent
• Strong computer skills and ability to learn multiple systems and client portals
• Excellent written and verbal communication skills
• Ability to accurately enter, review, and manage detailed information
• Ability to manage multiple assignments and priorities simultaneously.
• Strong organizational, time-management, and problem-solving skills
• Ability to maintain confidentiality and exercise good judgment
• Dependable and able to manage multiple assignments simultaneously

Experience in insurance, claims, investigations, legal services, healthcare, or another referral-based environment, as well as familiarity with insurance terminology, claims referrals, investigative services, client portals, and case management systems are preferred.

YOUR NEW ROLE AS OUR INTAKE COORDINATOR

This is a full-time, remote position with varying shifts that will be scheduled within normal business hours.

In this remote role, you'll be one of the first people to touch every new assignment that enters the organization. You'll review incoming referrals, retrieve information from client portals, establish cases within company systems, verify details for accuracy and completeness, communicate with clients when clarification is needed, and route assignments to the appropriate teams. Your attention to detail will help ensure every case starts on the right path while supporting workflow priorities, maintaining confidentiality, and keeping operations running smoothly.

Salary: $18 - $23 per hour