Intake Coordinator

Summit BHC Mesa, LLC; Mesa (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Canyon Vista Recovery Center in Mesa, Arizona seeks an Intake Coordinator to manage the front desk, perform phone triage, and coordinate admissions with accuracy and care.

You will verify insurance benefits, complete pre-registration, document activities in the CRM, and collaborate with referral sources to ensure timely admissions and quality service for clients and their families.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree in social work, psychology, counseling, or related field preferred.
• One or more years' experience in healthcare admissions preferred.

Responsibilities

• Conducts pre-admission assessments to determine eligibility.
• Interviews clients and families to confirm intake criteria.
• Verifies insurance eligibility and coordinates admissions.
• Documents all activities and communications in the CRM daily.
• Coordinates with referral sources to facilitate timely admissions.

Skills

Phone triage

Pre-registration

Insurance verification

Administrative support

Client communication

Education

High School Diploma

Bachelor's Degree in related field

Job description

Intake Coordinator | Canyon Vista Recovery Center | Mesa, Arizona

About the Job: PURPOSE STATEMENT: The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.

Roles and Responsibilities

• ESSENTIAL FUNCTIONS: Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met.
• Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals, Responds and reacts to the needs of referred clients.
• Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system.
• Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

Education/Experience/Skill Requirements

• High School Diploma or equivalent required.
• Bachelor's Degree in social work, psychology, counseling, or other related field of study preferred.
• One or more years' experience in healthcare admissions preferred.