Intake Coordinator

Buckeye Home Medical Equipment; Livingston (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Buckeye Home Medical Equipment is seeking an Intake Coordinator for a full-time, on-site role based in Livingston, TN. You will receive and review new patient referrals, verify documentation, and ensure accuracy in patient records and orders while coordinating with clinicians and office staff.

You will communicate with patients, families, and providers, collect demographic and insurance information, and help resolve issues related to eligibility and documentation.

Qualifications

• Strong communication and customer service skills for interacting with patients, families, and healthcare providers.
• Knowledge of case management processes to coordinate referrals, documentation, and follow-up care.
• Ability to understand and use medical terminology relevant to home medical equipment and patient documentation.
• Familiarity with insurance processes, including verification, authorizations, and coverage requirements.
• Proficiency with basic office software, data entry, and electronic health or intake systems.
• High attention to detail and organizational skills to manage multiple referrals and documents accurately.

Responsibilities

• Receive and review new patient referrals and verify required documentation.
• Maintain accurate patient records and orders and ensure accuracy in records.
• Communicate with patients, caregivers, and healthcare providers about services and equipment.
• Coordinate with internal departments to initiate equipment orders and confirm coverage and authorizations.
• Help resolve issues related to documentation or eligibility and maintain organized files.

Skills

Communication

Customer Service

Case Management

Medical Terminology

Insurance Processes

Office Software

Data Entry

EHR Systems

Attention to detail

Job description

Company Description Buckeye Home Medical Equipment is a medical devices company headquartered in Jamestown, Tennessee, serving patients and healthcare providers with essential home medical equipment and supplies. The company focuses on supporting individuals who require medical devices in their homes, helping to improve comfort, safety, and quality of life. Buckeye Home Medical Equipment works closely with local healthcare professionals to ensure that patients receive reliable products and timely service. Team members contribute directly to patient well‑being by helping deliver accessible, high-quality medical equipment solutions in the community.

Role Description

The Intake Coordinator is a full-time, on-site role based in Livingston, TN. This position is responsible for receiving and reviewing new patient referrals, verifying required documentation, and ensuring accuracy in patient records and orders. Day‑to‑day tasks include communicating with patients, caregivers, and healthcare providers, explaining available services and equipment, and collecting demographic, clinical, and insurance information. The Intake Coordinator coordinates with internal departments to initiate equipment orders, confirms coverage and authorizations, and helps resolve issues related to documentation or eligibility. This role also involves maintaining organized electronic and paper files, following company policies and regulatory requirements, and providing responsive, professional customer service.

Qualifications

• Strong Communication and Customer Service skills for interacting with patients, families, and healthcare providers.
• Knowledge of Case Management processes to coordinate referrals, documentation, and follow-up care.
• Ability to understand and use Medical Terminology relevant to home medical equipment and patient documentation.
• Familiarity with Insurance processes, including verification, authorizations, and coverage requirements.
• Proficiency with basic office software, data entry, and electronic health or intake systems.
• High attention to detail and organizational skills to manage multiple referrals and documents accurately.