Intake Coordinator

Banyan Brand; Langhorne (Bucks County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) with employer match

Paid time off and holidays

Wellness incentives

Employee assistance program

Job summary

Banyan Treatment Centers in Langhorne, PA, is seeking a detail-oriented Intake Coordinator to join our Laurel Run facility. As the first point of contact for individuals entering Banyan’s care, you will guide patients through the admission process with professionalism and compassion, helping ensure a smooth transition into treatment.

The role reports to the Clinical Director and offers a full-time, Monday–Friday schedule onsite.

Qualifications

• Associate degree in Social Work, Psychology or related human services field.
• 1–2 years of experience in behavioral or mental health treatment, preferred.
• Familiarity with detox settings and with KIPU/Salesforce preferred.

Responsibilities

• Monitor Salesforce for pending admissions and take necessary action.
• Create and manage admission files in Kipu with accurate information.
• Upload and maintain essential documentation, including VOB, Pre-Admission Screening, and insurance verification.
• Collect and verify patient information, secure signatures, and process out-of-pocket payments.
• Assist in gathering consents, identification, and financial documents required for admission.
• Provide behavioral health support through patient supervision, transport, and adherence to protocols.
• Maintain the whiteboard with travel plans, bed assignments, patient descriptions, and contact details.
• Collaborate with clinical staff to ensure high-quality intake and a welcoming environment.

Skills

Customer service

Attention to detail

Education

Associate degree in Social Work, Psychology or related human services field

Tools

KIPU

Salesforce

Job description

• Pay or shift range: $18 USD to $20 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Banyan Treatment Centers, a nationally recognized leader in behavioral and mental health care, is seeking a detail-oriented Intake Coordinator to join our team in Laurel Run, PA.

As the first point of contact for individuals entering our facility, you will play a vital role in shaping the patient experience. Drawing on your strong customer service skills, you’ll guide patients seamlessly through the admission process with professionalism and respect. Your ability to provide a calm, supportive presence during this critical time will help ensure a smooth and welcoming transition into Banyan's care.

• Reporting to: Clinical Director
• Schedule: Full-time, Monday-Friday
• Location: Langhorne, PA (On-site)

Key Responsibilities:

• Monitor Salesforce for pending admissions and take necessary action.
• Create and manage potential admission files in Kipu, ensuring accurate entry of required information.
• Upload and maintain essential documentation, including VOB, Pre-Admission Screening, and insurance verification.
• Collect and verify patient information, secure necessary signatures, and process out-of-pocket payments.
• Assist in gathering consents, identification, and financial documents required for admission.
• Provide behavioral health support by assisting in patient supervision, transport, and adherence to facility protocols.
• Maintain the whiteboard with travel plans, bed assignments, patient descriptions, and contact details.
• Collaborate with clinical staff and supervisors to ensure high-quality patient care and a seamless intake process.
• Approach clients, family members, and visitors with warmth and professionalism, fostering a welcoming environment.

Qualifications:

• Associate degree in Social Work, Psychology or related human services field.
• 1-2 years of experience in behavioral or mental health treatment, preferred.
• Experience working with patients at a detox level of care, preferred.
• Familiarity with KIPU and Salesforce systems, preferred.

This is an opportunity to make a meaningful impact within an organization that stands as a nationally recognized leader in addiction and mental health care. As an Intake Coordinator, you will:

• Directly Impact Lives: Play a vital role in ensuring a smooth admission process and supporting individuals during a crucial phase of their recovery journey.
• Skill Development: Gain valuable experience in behavioral health, enhancing skills in patient intake, support, crisis management, and effective communication.
• Career Growth Opportunities: Take advantage of our commitment to employee growth, with access to continued education, training, and advancement opportunities within the organization.
• Collaborate with a Diverse Team: Join a workforce that reflects the diverse communities we serve, with many team members bringing firsthand recovery experiences.
• Enjoy comprehensive benefitsincluding medical, vision, and dental insurance; whole and term life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; wellness incentives; and employee assistance and referral programs.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class. We welcome all applicants and encourage veterans, active-duty military, and first responders to apply, in support of our First Responders Program offering.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.