Intake Coordinator

Optum; Kissimmee (FL); On-site; USD 19,000 - 34,000; Full time

Job summary

Mederi Caretenders, part of the LHC Group within Optum, seeks a Central Intake Coordinator in Kissimmee, FL. This full-time role runs Monday–Friday 8:00 am–4:30 pm in-office, triaging calls and entering referrals in the operating system.

You will coordinate referral information with Central Intake Nurses and branches, and relay patient data to appropriate staff to support coordinated care. The position emphasizes accurate data handling, professional communication with patients and providers, and

Qualifications

• 1+ years of experience in office procedures.
• 1+ years of insurance/medical experience.

Responsibilities

• Answers phones and triages calls to Central Intake Teams.
• Communicates patient/referral information to Central Intake Staff and branches.
• Obtains demographic and clinical information to compile referrals.
• Coordinates communication of referral information with Central Intake Nurses.
• Transfers high-tech/nurse-specific referral calls to Central Intake Nurses.
• Triages calls and messages from referral sources and relays or transfers as needed.
• Discretion on obtaining information from callers for unavailable persons.
• Provides general information about agency services to patient families and referrers.
• Data enter Central Intake and branch referrals into the mainframe.
• Attends workshops and in-service trainings to stay updated.
• Manages patient ping feed and disseminates data to PCM/field staff.

Skills

Phone triage

Communication skills

Organizational skills

Multitasking

Job description

Explore opportunities with Mederi Caretenders, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of

Caring. Connecting. Growing together.

This position is full time Monday-Friday 8am-4:30pm in the office located in Kissimmee

As the Central Intake Coordinator, you will provide administrative support to Central Intake Teams by adequately triaging incoming calls and entering referrals in operating system. Receives and communicates accurate referral information within Central Intake as well as to branches.

Primary Responsibilities

• Answers phones and appropriately triages phone calls to Central Intake Teams
• Effectively communicates patient/referral information to appropriate Central Intake Staff and branches
• Obtains demographic and clinical information from clients, physicians office and other referral sources to compile referrals
• Coordinates communication of referral information with Central Intake Nurses
• Transfers High Tech/nurse specific referral calls to Central Intake Nurses
• Triages incoming calls and messages from referral sources, etc. Relays messages as appropriate or transfer to voice mailbox
• Coordinator must exercise discretion on obtaining information from callers for persons not immediately available
• Provides general information about agency services to patient family, and other referral sources as needed
• Data enter Central Intake and branch referrals into the mainframe as needed
• Attends and participates in workshops, continuing educational programs, seminars, etc. to keep abreast of current departmental changes
• Attends and participates in annual in-service training programs
• Manages patient ping feed throughout the day, in applicable markets
• Disseminate patient ping data to appropriate PCM, field clinicians, or sales representative, in applicable markets

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 1+ years of experience in office procedures
• 1+ years of insurance/medical experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $14.00 to $24.90 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.