Intake Coordinator

Architech Sports and Physical Therapy; Indian Trail (NC); On-site; USD 41,000 - 55,000; Full time

Job summary

A leading wellness and therapy center is looking for an Intake Coordinator to ensure a welcoming experience for patients. Responsibilities include managing patient intake, scheduling, and maintaining records. The ideal candidate should have excellent organizational skills and a commitment to exceptional customer service. This full-time position operates in a fast-paced clinic environment.

Qualifications

• Experience in a medical office or similar professional environment.
• Ability to interface effectively with staff, therapists, and patients from diverse backgrounds.
• Knowledge of medical office procedures and confidentiality standards preferred.

Responsibilities

• Manage patient intake and scheduling appointments.
• Maintain accurate patient records and process payments.
• Ensure a professional reception area to enhance patient satisfaction.

Skills

Strong organizational skills

Excellent customer service

Interpersonal communication skills

Ability to multi-task

Proficiency in scheduling

Education

2 years of experience in a medical office

Job description

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Join to apply for the Intake Coordinator role at Architech Sports and Physical Therapy

Architech Sports is a premier facility specializing in Athletic Performance Therapy, dedicated to helping athletes of all levels achieve optimal recovery and peak performance. The Intake Coordinator plays a critical role in ensuring a seamless and welcoming experience for patients while supporting the day-to-day operations of the clinic.

The Intake Coordinator is responsible for managing patient intake, scheduling appointments, maintaining accurate records, and ensuring a positive experience for every patient. This position requires strong organizational skills, professionalism, and a commitment to providing exceptional customer service while maintaining confidentiality and compliance with clinic policies.

Key Responsibilities

Patient Engagement & Support

• Serve as the first point of contact for patients and visitors, whether in person or by phone, addressing inquiries and providing guidance.
• Schedule patient appointments and procedures to optimize provider availability and clinic efficiency.
• Maintain a welcoming and professional reception area to enhance patient satisfaction and comfort.
• Anticipate patient needs, ease anxieties, and provide clear communication regarding clinic processes and services.
• When needed, complete authorizations and referrals for services, including appointments and procedures
• Review patient's medical history and insurance coverage for approval
• Contact referring physicians for additional information as needed
  
  

Administrative Tasks

• Create and maintain patient records by collecting, updating, and accurately filing medical, personal, and financial information.
• Process patient payments, manage third-party claims, and assist with revenue collection activities.
• Track and manage office supplies, place orders as needed, and coordinate equipment maintenance and repairs.
• Ensure compliance with all confidentiality standards by safeguarding sensitive patient information.
  
  

Clinic Operations

• Collaborate with staff and providers to ensure smooth clinic operations and resolve scheduling conflicts.
• Participate in biweekly virtual one-on-one meetings with the supervisor to discuss goals, challenges, and updates.
• Contribute to team success by supporting broader initiatives aligned with Architech Sports’ mission, vision, and values.
  
  

Qualifications

Skills & Competencies

• Strong organizational skills, attention to detail, and ability to multi-task in a dynamic environment.
• Excellent customer service and interpersonal communication skills.
• Ability to work both independently and as part of a team, maintaining flexibility to address evolving priorities.
• Proficiency in scheduling, word processing, and general office management.
  
  

Education & Experience

• At least 2 years of experience in a medical office or similar professional environment.
• Demonstrated ability to interface effectively with staff, therapists, and patients from diverse backgrounds.
• Knowledge of medical office procedures and confidentiality standards is preferred.
  
  

Work Environment

The Intake Coordinator position operates in a fast-paced clinic environment requiring strong attention to detail, adaptability, and a commitment to excellent patient care. Regular collaboration with clinic staff and team supervisors ensures alignment with Architech Sports’ core values and operational goals.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Health, Wellness & Fitness

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