Intake Coordinator

Jobtailor; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a registered nurse with behavioral health experience to support admissions and triage, coordinating with physicians to ensure proper treatment and to prioritize care for emergent patients.

The role requires scheduling assessments, documenting inquiries, and maintaining EMTALA compliance with state and local laws. Excellent phone communication and crisis management are essential for success.

Qualifications

• Bachelor's or Master's degree in Nursing required.
• RN license required.
• 1–3 years of experience in a behavioral health setting.
• Previous assessment and evaluation experience in a behavioral health setting preferred.

Responsibilities

• Receives inquiry calls and assists the caller with scheduling a face-to-face assessment or triage to the appropriate community referral.
• Coordinates with the physician to ensure appropriate treatment is provided.
• Completes all administrative processes of the admission for treatment.
• Demonstrates excellent phone skills including handling crisis calls.
• Identifies and triages emergent patients and prioritizes care based on same.
• Documents all inquiry calls and ensures patient information is accurately recorded.
• Ensures correct information on EMTALA log and compliance with state/local laws for involuntary hospitalization.

Skills

Patient triage

Crisis intervention

Documentation

Administrative processes

Assessment and evaluation

Education

Bachelor's Degree in Nursing

Master's Degree in Nursing

Job description

• Receives inquiry calls and assists the caller with scheduling a face-to-face assessment or triage to the appropriate community referral
• Coordinates with the physician to ensure appropriate treatment is provided
• Completes all administrative processes of the admission for treatment
• Demonstrates excellent phone skills including handling crisis calls
• Identifies and triages emergent patients and prioritizes care based on same
• Documents all inquiry calls and ensures patient information is accurately recorded
• Ensures correct information on EMTALA log and compliance with state/local laws for involuntary hospitalization

Requirements

• Bachelors or Masters degree in Nursing
• RN license
• One to three years of experience in a behavioral health setting
• Previous assessment and evaluation experience in a behavioral health setting preferred.

Core Competencies

Demonstrates expertise in patient assessment and triage within a behavioral health context, ensuring compliance with EMTALA regulations and effective communication with healthcare providers. Proficient in managing crisis calls and documenting patient information accurately.

Highest-signal resume keywords

• RN License
• Behavioral Health Experience
• Patient Assessment
• Crisis Management
• EMTALA Compliance

ATS Optimization Keywords

Hard Skills

• Patient Triage
• Crisis Intervention
• Documentation
• Administrative Processes
• Assessment and Evaluation

Soft Skills

• Excellent Phone Skills
• Communication
• Prioritization

Certifications & Qualifications

• Bachelor's Degree in Nursing
• Master's Degree in Nursing

Industry Keywords

• Behavioral Health
• Involuntary Hospitalization
• EMTALA Log
• State/Local Laws