Intake Coordinator

Moradi Saslaw Family Law Attorneys; California (MO); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

401(k)

Profit Sharing

Generous vacation time

Collaborative team culture

Job summary

Moradi Neufer LLP is seeking an Intake Coordinator to be the first friendly voice for prospective clients. This full-time, hourly role is 100% remote from a quiet space with reliable internet, and you will guide callers, collect information, schedule consultations, and prepare fee agreements.

No prior law firm experience required; we will train you. You’ll work with our team to ensure client onboarding runs smoothly, support marketing efforts, and help maintain organized client files in our CRM.

Qualifications

• Experience in customer-facing roles and ability to engage empathetically with clients.
• Strong written and verbal communication skills.
• Comfort with technology and learning new tools quickly.

Responsibilities

• Be the warm, welcoming voice on intake calls with prospective clients, listening closely and guiding conversations.
• Guide callers through the intake questionnaire and explain what working with our firm looks like.
• Coordinate scheduling for attorneys and book phone/video consultations; follow up to confirm appointments.

Skills

Customer service

Communication

Tech savvy

Organization

Discretion

Tools

Microsoft Office

Clio

Zoom

Canva

Job description

Solving Complex Family Law Issues with Creative Strategies

Compensation $30–$35/hr, depending on experience and location

Schedule Full-time, hourly · 8:00 am–5:00 pm Pacific

Location 100% remote from a quiet, professional space with reliable internet

Experience No law firm or intake experience required we’ll train the right person

Why This Role Matters

Every day, someone calls our firm during one of the most challenging chapters of their life. The very first voice they hear is yours.

At Moradi Neufer LLP, the Intake Coordinator is one of the most important roles in the firm. You’re the first impression, the calming presence, and often the reason a nervous caller decides to trust us with their family’s future. Attorneys can only help the clients who make it through the door, and that starts with you.

We’re not looking for someone who’s already done this job somewhere else. We’re looking for someone who loves talking to people, who treats great customer service as a point of pride rather than a checklist, and who picks up new software without breaking a sweat. Everything else our process, our systems, our style we’ll teach you.

And while the work matters, so does having a good time doing it. This team laughs together, celebrates wins together, and genuinely enjoys each other’s company. There is never a dull moment around here.

What You’ll Do

• Be the warm, welcoming voice on intake calls with prospective clients, listening closely, asking the right questions, and helping people feel heard from the very first conversation.
• Guide callers through our intake questionnaire and help them understand what working with our firm looks like.
• Coordinate scheduling for our team of attorneys, booking phone and video consultations and following up to confirm appointments.
• Prepare and send fee agreements to new clients, then route signed agreements to accounting.
• Answer and route calls on our multi-line phone system.
• Keep client files organized and track every prospective client’s journey in our CRM.
• Lend a hand with firm operations.
• Help bring our marketing to life assisting with materials, campaigns, and firm events.

What You’ll Bring

• A genuine love of connecting with people and putting them at ease, even in stressful moments.
• A customer-service mindset you take pride in making people feel taken care of.
• Comfort with technology and a willingness to learn new tools quickly (we use Microsoft Office, Clio, Zoom, Canva, and more).
• Strong verbal and written communication skills.
• Reliability, organization, and the ability to juggle multiple priorities without dropping the ball.
• The ability to handle sensitive, confidential information with discretion.
• A quiet, professional space to work remotely and dependable high-speed internet.
• No prior law firm or intake experience required, just the right attitude and a willingness to learn.

Why You’ll Love Working Here

Moradi Neufer LLP is known for high-quality legal work, exceptional client care, and a genuinely friendly, supportive workplace. We invest in our people, and we back that up with:

• Competitive hourly pay ($30–$35/hr)
• Medical, vision, and dental insurance
• 401(k)
• Profit Sharing
• Generous vacation time
• A collaborative, high-energy team culture where you’re genuinely valued, not just another employee

We are a full-service family law firm with experience litigating and negotiating complex divorces and domestic partnership dissolutions in California.

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