Intake Case Manager | Personal Injury

The Ward Law Group, PL; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan

Life Insurance

Disability (short and long-term)

Health Savings Account (HSA)

Paid time off

Job summary

The Ward Law Group, PL in New York City seeks a bilingual Intake Case Manager to support clients in the early stages of personal injury cases. This role combines PI experience with compassionate communication and strong caseload management to ensure smooth intake and documentation.

You will open cases, gather records, and coordinate with clients, carriers, and medical providers, while maintaining high-quality client service in a fast-paced environment.

Qualifications

• Two years of plaintiff personal injury intake or pre-litigation case management preferred.
• Bilingual in English and Spanish required; excellent verbal and written communication.
• Experience opening and tracking insurance claims and coordinating with clients, carriers, and medical providers.

Responsibilities

• Conduct intake interviews and collect accident, injury, medical, and insurance information.
• Open cases, obtain documents, and maintain accurate Litify records.
• Handle a high volume of calls with professional, compassionate client service.
• Track case activity, outstanding documents, and deadlines to keep matters moving.
• Coordinate with clients, carriers, medical providers, and internal teams.
• Explain next steps, provide updates, and refer legal questions to the attorney.
• Meet responsiveness, accuracy, and productivity expectations.

Skills

Bilingual English and Spanish

Litify / Salesforce experience

Strong communication

High-volume call handling

Tools

Litify

Salesforce

Job description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

Faith– We act with integrity, honesty, and purpose in everything we do.

Accountability– We take ownership of our work, our commitments, and the results we deliver.

Leadership– We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.

Loyalty– We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service to Our Clients– We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success.

Service to Our Teammates– We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.

Service to Our Community– We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

Job Description

Help injured clients take their next step forward.

The Ward Law Group is seeking a bilingual Intake Case Manager to support clients through the early stages of their personal injury cases. This role is ideal for someone who combines personal injury experience with compassionate communication, strong follow-through, and the ability to manage a busy caseload.

What You’ll Do

• Conduct intake interviews and collect information about accidents, injuries, medical treatment, and insurance coverage.
• Open cases, obtain supporting documents, and maintain accurate records in Litify.
• Handle a high volume of calls while providing clear, professional, and compassionate client service.
• Track case activity, outstanding documents, and follow-up deadlines to keep matters moving.
• Communicate with clients, insurance carriers, medical providers, and internal teams to obtain necessary information.
• Explain administrative next steps, provide updates, and refer legal questions to the appropriate attorney.
• Meet departmental expectations for responsiveness, accuracy, productivity, and timely follow-up.

What You Bring

• At least two years of plaintiff personal injury intake or pre-litigation case management experience.
• Experience opening and tracking insurance claims and coordinating with clients, carriers, and medical providers.
• Bilingual English and Spanish, with strong verbal and written communication skills.
• Demonstrated ability to manage high call volume and a large caseload while meeting deadlines.
• Proficiency with Litify, Salesforce, or comparable legal case management software.

Experience supporting New York personal injury cases is preferred.

Work Location

This position works on-site Monday through Friday at our New York office, located at 535 Fifth Avenue, Suite 2600.

Qualifications

• 1+ years of experience as a New York Intake Case Manager or New York Personal Injury Case Manager in a plaintiff personal injury law firm.
• Demonstrated experience handling bodily injury claims, pre-litigation case management, property damage claims, PIP, medical records and bill collection, insurance communications, subrogation matters, attorney liens, and demand preparation.
• Excellent client communication, organization, and case management skills, with the ability to manage a high-volume caseload independently.

Additional Information

• Competitive salary commensurate with experience
• Professional development and continuing education support
• Collaborative, growth-oriented team environment
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Paid time off and paid holidays

Join Our Team

At The Ward Law Group, every role contributes to changing lives.

If you’re looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we’d love to hear from you.

At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.