Intake Care Coordinator

Barnes Healthcare Services; Valdosta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Teladoc services

Life insurance $50,000

Employee Assistance Program

401K with company match

Short- & long-term disability

15 days paid vacation

8 paid holidays

40 paid volunteer hours

Bereavement time off

Quarterly company events

Job summary

Barnes Healthcare Services is seeking a Transitional Care Coordinator to support intake for durable medical equipment and infusion pharmacy patients, while assisting internal sales and ensuring high-quality patient care.

The role emphasizes payer documentation, referrals, and collaboration with case managers to meet organizational objectives and improve patient outcomes. Prior healthcare experience and relevant certifications are preferred.

Qualifications

• High school diploma or equivalent required.
• Two years of clinical healthcare experience, patient intake, and/or medical billing experience preferred.
• Pharmacy technician state licensing preferred.
• Durable medical equipment certification preferred.
• Experience with infusion pharmacy concepts and principles preferred.
• Experience with medication and dosage measurements preferred.

Responsibilities

• Models Barnes culture and acts as a coach and mentor for others.
• Understands payer requirements and secures documentation to facilitate patient care and billing.
• Builds and maintains relationships with case managers and referral partners to support patient care and organizational goals.
• Monitors referral channels and processes referrals promptly to meet payer and patient needs.
• Proactively works with partners to maximize opportunities and drive organizational objectives.
• Processes test claims to determine patient responsibility and remove barriers to care.
• Collaborates with internal and external resources to maximize impact on patient care.
• Participates in on-call schedule as required.
• Other duties as assigned.

Skills

Clinical healthcare experience

Patient intake

Medical billing

Education

High school diploma or equivalent

Pharmacy technician license (preferred)

DME certification (preferred)

Job description

Description

Transitional Care Coordinator Position Summary

Supports the overall business plan and strategic direction of the organization by facilitating intake processes for durable medical equipment and infusion pharmacy patients and providing internal sales support that augments the effectiveness of partnership development efforts in the field and that drives high-quality patient care and facilitates the efficient and accurate processing of patient accounts.

How We Take Care of our Transitional Care Coordinators

Competitive, market-based compensation and benefits that include:

• Health, dental, vision insurance + ancillary choices as well
• Teladoc services (provided at no cost)
• $50,000 Life insurance (provided at no cost)
• Employee Assistance Program (provided at no cost)
• 401K retirement + company match
• Short- & long-term disability
• 15 days paid vacation
• 8 Paid Holidays
• 40 paid volunteer hours
• Bereavement time off
• Quarterly company events

Transitional Care Coordinator Essential Functions

Models and holds others accountable to the Barnes culture and acts as a coach and mentor for others in the organization.

Understands payer requirements and secures all necessary documentation to facilitate patient care and accurate billing as efficiently as possible.

Builds and maintains positive relationships with case managers and referral partners to better understand and support their needs, improve patient care, and meet organizational objectives.

Monitors referral channels (portals, faxes, etc.), prioritizes appropriately, and processes referrals in an accurate and timely manner to meet the needs of payers, referral partners, patients and supports business goals.

Proactively works with case managers and referral partners to maximize opportunities, build credibility, and drive organizational objectives.

Processes test claims accurately and efficiently to determine patient responsibility and remove barriers to care.

Collaborates with internal resources (CBO, HIT, HME, H@H, etc.) and external resources to maximize impact, drive whole patient care, and facilitate optimal outcomes for our patient.

Participates in on call schedule as required.

Other duties as assigned.

Transitional Care Coordinator Minimum Qualifications

High school diploma or equivalent required

Two years of clinical healthcare experience, patient intake, and/or medical billing experience preferred

Pharmacy technician state licensing preferred

Durable medical equipment certification preferred

Experience with infusion pharmacy concepts and principles preferred

Experience with medication and dosage measurements preferred

Transitional Care Coordinator Working Conditions

Sitting work on a computer for 8+ hours per day

Must be able to occasionally lift up to 15 lbs.

The Barnes Difference

For those looking for a workplace that is as compassionate with its staff as it is with its patients – Barnes Healthcare has what you are looking for. Providing unparalleled service since 1909, we do not just offer you a job; we welcome you into a family committed to outstanding care, community spirit, and meaningful impact. Our history exists simply because of the people committed to delivering on our driving purpose - We Take Care of People. ™

• A Legacy of Caring - Join forces with a healthcare pioneer! Experience how we have earned the trust of countless families through over a century of unwavering dedication to nurturing health and happiness.
• A Culture of Empathy - Dive into an environment where patients' wellness journeys shape our business. Your empathy and insights are valued, heard, and pivotal in crafting holistic care experiences.
• Community Engagement - Engage with local endeavors, enrich lives, and witness firsthand the difference you make every day. We provide 40 hours of volunteer time off to allow you to get involved with our communities in a personal way. Our commitment to our communities has led to raising over $800,000 for those we serve since 2009.
• Daily Fulfillment - Your experience will be much more than a paycheck. It is the gratification of knowing your work profoundly improves lives, contributing to delivering compassionate care for those we serve.
• Exceptional Teamwork - Your purpose is shared with a group of passionate, talented, and supportive colleagues who work together to deliver a transformative impact and legendary customer service. You will find a second family here.
• Deep Roots - Become a part of a fourth-generation family business whose success has always been measured by the number of lives we impact and not by the earnings of outside shareholders.