Intake Attorney

Morgan & Morgan; Longwood (FL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Morgan & Morgan is seeking an Intake Attorney in Longwood, FL. The role requires a Juris Doctor and active Florida Bar membership, with at least 3 years of personal injury experience. You will reassure potential clients, explain the legal process clearly, and document all communications accurately.

This position emphasizes empathy and communication, contributing to a fast-paced, high-volume call center environment. Benefits offered include medical and dental insurance, 401(k), and paid time off.

Qualifications

• At least 3 years of personal injury experience, managing caseloads or intake.
• Understanding of legal processes to explain to clients.
• Ability to make real-time decisions on case acceptance.

Responsibilities

• Speak directly with potential clients for attorney reassurance.
• Build trust quickly through empathy and communication.
• Document all conversations accurately in the intake system.
• Collaborate with team leaders and attorneys for case onboarding.
• Review police reports and assess potential personal injury cases.

Skills

Exceptional communication and customer-service skills

Empathy

Ability to work in a high-volume, fast-paced environment

Spanish language skills

Education

Juris Doctor (JD)

Active member of the Florida Bar

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Join the Largest and Fastest‑Growing Personal Injury Firm in America

When people call us, they’re often scared, overwhelmed, and unsure of what to do next. Some won’t sign a retainer until they’ve spoken directly with an attorney they can trust. That’s where you come in.

We’re looking for an Intake Attorney who thrives on connection—someone who can turn a worried caller into a confident new client by offering clarity, reassurance, and a steady voice in a stressful moment. You’ll be part of our industry‑leading Case Control Center, working at the heart of a department that is rapidly expanding as our firm continues to grow nationwide.

This role is all about helping people take that first step toward justice. You won’t manage a caseload or represent clients in court. Instead, you’ll focus on what you do best: listening, explaining, guiding, and showing potential clients why choosing a firm that is truly For The People is the right decision for them.

If you’re energized by fast‑paced work, passionate about helping people, and excited to be part of something big, you’ll fit right in.

What You’ll Do

• Speak directly with potential clients who need attorney reassurance before signing. Break down the legal process in clear, simple terms and help them feel confident choosing our firm.
• Build trust quickly—your empathy, communication skills, and professionalism often determine whether a caller becomes a client.
• Follow up on outstanding calls and unsigned retainers within your control, keeping communication timely, consistent, and professional.
• Work closely with CCC leadership, managing partners, and attorneys nationwide to ensure smooth and efficient case onboarding.
• Document all conversations and assessments in the intake system with accuracy and attention to detail.
• When not assisting callers, partner with the Under Review team to evaluate the initial merits of potential personal injury cases and provide guidance on next steps.
• Review police reports, photos, and other early case materials when needed to support your evaluation.
• Make real‑time decisions on case acceptance in alignment with firm strategy and criteria.

What Makes You a Great Fit

• Juris Doctor (JD) from an accredited law school.
• Active member of the Florida Bar in good standing.
• At least 3 years of personal injury experience; either managing your own caseload or working as an Intake Attorney.
• A deep belief in our mission of being For The People and genuine confidence in the strength, resources, and results of the largest personal injury law firm in America.
• Exceptional communication and customer‑service skills. You know how to listen, empathize, and guide people who are overwhelmed, anxious, or unsure where to turn.
• Comfortable working in a high‑volume, fast‑paced call center environment where every conversation has the potential to change someone’s life.
• You bring energy, passion, and enthusiasm to your work every single day.
• The idea of helping build and scale a rapidly growing department within a fast‑expanding law firm genuinely excites you. You’re motivated by growth, innovation, and being part of something big.
• Litigation experience is a plus, but not required.
• Spanish is a huge plus!

Work Location: Longwood, FL — On-site

This role requires full‑time, in‑office presence at our Longwood, FL call center. Applicants must reside within commutable distance.

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full‑time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Privacy Policy

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