Intake Associate I

Ashley Addiction Treatment; Maryland; On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical, Dental, & Vision Insurance

401(k) with company match

Tuition reimbursement

Wellness perks

Job summary

Ashley Addiction Treatment seeks an Intake Associate to join the Intake Team. You will be the first contact for new patients, perform admissions assessments, verify criteria for admission, and guide clients through the intake process with compassion. Strong communication and computer skills are essential.

Role includes entering data into EMR, managing inquiries, understanding insurance processes, and obtaining necessary consents for admission. We value mission alignment and patient-centered care.

Qualifications

• Bachelor's degree with 1 year of experience or AA with 3 years' experience; typing and computer skills preferred.
• Excellent verbal and written communication, including telephone skills.
• Knowledge of the Twelve Step Program.

Responsibilities

• Serve as first contact for new patients entering the community.
• Conduct admissions assessments for prospective clients.
• Verify clinical and financial criteria for admission.
• Maintain knowledge of services and guide intake process engagingly.
• Enter client information into the EMR and manage inquiry database.
• Explain insurance quotes and complete pre-certifications.
• Explain all consents needed for admission.

Skills

Typing

Phone communication

Communication skills

Twelve Step knowledge

Education

Bachelor's degree

AA degree

Tools

Outlook

Word

Excel

Microsoft Office

Job description

Why You’ll Love Working Here

We are seeking an Intake Associate to join our Intake Team — a strategic, forward-thinking team member who can blend professional skills with purpose-driven passion.

Ready to Lead With Purpose?

If you’re an administrative and/or customer services professional who’s as passionate about people as you are about performance, Ashley Addiction Treatment is where you can make a real difference.

At Ashley Addiction Treatment, We Believe Healing Happens When Compassion Meets Innovation. Founded In 1983 By Two Visionaries Who Knew Addiction Treatment Should Care For The Whole Person —not Just The Disease—Ashley Continues To Live Its Mission

“To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.”

Why You’ll Love Working Here

Benefits

Total Rewards & Perks

• PTO: Generous PTO policy.
• Paid Holidays: Up to seven annually, based on hire date.
• Medical, Dental, & Vision Insurance: Starting the first of the month after hire.
• Generous HRA contribution with medical plan enrollment.
• 401(k) with Company Match: $1-for-$1 match up to 6%.
• FSA Eligibility for pre-tax savings.
• Company-Paid Life Insurance and Short & Long-Term Disability.
• Buy-Up Life Insurance with spouse/child coverage options.
• Tuition Reimbursement: Up to $5,250 annually after one year.
• Wellness Perks: On-site gym, tranquil 1-mile walking loop, and discounts on Massage & Acupuncture services.
• Perks & Discounts: Movie tickets, theme parks, events, online shopping, and more via Life Mart.
• Spiritual & Emotional Wellbeing: Daily non-denominational services and Employee Assistance Program (EAP).
• Community: Employee events, inclusive culture, and 147 acres of peaceful waterfront property.

Your Impact

Role

As our Intake Associate, you’ll be the first point of contact for new patients as they enter our community. Here are the core functions of the role:

• Answer and respond immediately to telephone/webform inquires concerning potential client admissions.
• Performs admissions assessments for all prospective clients.
• Verifies that the client to be admitted meets all clinical and financial criteria for admission.
• Maintain an accurate knowledge of the services we provide to answer any questions and guide individuals through our intake process in an engaging and welcoming manner.
• Enter new client information into our electronic medical record.
• Utilize and provide upkeep of inquiry database.
• Understand and review insurance quotes and complete pre-certifications.
• Understand and explain all consents needed to admit a patient. Including getting releases of information at the time of intake.

Responsibilities

In addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:

• Models and reinforces Ashley’s mission and core values
• Performs other duties on an as-needed basis
• Protects our patient’s personal health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations
• Reinforces Ashley’s commitment to diversity, equity and inclusion

What You Bring

• Bachelor's and 1 year of experience or AA degree and 3 years’ experience or working toward either degree; typing and computer skills preferred; excellent telephone and communication skills; knowledge of Twelve Step Program.
• Excellent verbal and written skills; read; write clearly.
• Good arithmetic skills; understand insurance and financial requirements. Knowledge of Microsoft Office to include Outlook, Word and Excel.
• CPR certification required.

Our Commitment

Every Team Member At Ashley

• Model and reinforce our mission, values, and culture of excellence.
• Protects patient privacy and upholds HIPAA compliance.
• Champions diversity, equity, and inclusion in all we do.
• Contributes with compassion, professionalism, and a shared sense of purpose.

Ashley, Inc. is an Equal Employment Opportunity / Affinitive Action (EEO/AA) / Veterans / Disabled Employer