Intake and Support Services Coordinator (CS25-267)

Southern Illinois University Edwardsville; Edwardsville (IL); On-site; USD 45,000 - 56,000; Full time

Job summary

Southern Illinois University Edwardsville is seeking an Intake and Support Services Coordinator to help students facing discrimination and harassment. This entry-level, full-time position involves conducting intakes, managing cases, and coordinating with support resources to ensure students receive the assistance they need.

Qualifications

• Bachelor's degree required.
• 1+ years of relevant experience.
• Ability to manage confidential information.

Responsibilities

• Conduct intake with individuals facing discrimination or harassment.
• Coordinate referrals to support services.
• Manage cases with attention to detail and confidentiality.

Skills

Communication

Organizational skills

Compassion

Discretion

Analytical skills

Education

Bachelor's degree

Job description

Intake and Support Services Coordinator (CS25-267)

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Intake and Support Services Coordinator (CS25-267)

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Overview:

Are you passionate about equity and student support? Do you thrive on turning tough moments into meaningful progress? SIUE is looking for a compassionate, organized, and mission-driven

Description

Overview:

Are you passionate about equity and student support? Do you thrive on turning tough moments into meaningful progress? SIUE is looking for a compassionate, organized, and mission-driven Intake and Support Services Coordinator (CS25-267) to join our dynamic EOA team! ??

What You Will Do

As the first point of contact for individuals impacted by discrimination, harassment, or sexual misconduct, you’ll be the grounding force that listens, guides, and connects. Here’s a taste of your impact:

Be the First Voice – Conduct intake with students and employees navigating challenging situations involving Title IX, discrimination, or harassment. You’ll be the calm, empathetic guide helping them take the next step.

Bridge to Resources – Coordinate referrals to campus and community support services (counseling, advocacy, health, academic accommodations, and more).

Support Pregnant & Postpartum Students – Assist with accommodations and help ensure educational access isn’t interrupted by life events.

Case Management Superhero – Help track, update, and close cases in our case management system with attention to detail and confidentiality.

Educate & Empower – Help build and deliver engaging outreach, training, and education programming. (Your creativity is welcome!)

Data Wizardry – Support data analysis and program evaluation. Help us tell our story and improve what we do.

Behind-the-Scenes MVP – Assist with hearing prep, team meetings, and other crucial but often invisible support tasks that keep the EOA Office running strong.

Why SIUE?

Your work will directly impact the lives of SIUE students – particularly those navigating some of life’s most difficult experiences. You’ll help them stay on track, stay safe, and stay in school. And by supporting equitable hiring strategies and educational outreach, you’ll shape the future of inclusion at SIUE.

Minimum Acceptable Qualifications

• Bachelor's degree
• 1+ years of work experience in a related job discipline (consideration will be given for experience gained through practicum, internship, etc.)
• Ability to remain neutral and objective while handling highly sensitive and confidential information with discretion and compassion
• Experience with collecting information in a way that is both efficient and people oriented (i.e., trauma informed and supportive)
• Well developed oral and written language skills to facilitate clear communication
• Ability to draft thorough and detailed reports
• Ability to act both independently and collaboratively, and to exercise sound judgment
• Strong organizational skills, including ability to manage time and tasks effectively, maintain detailed records
• Ability to understand, interpret, and apply University policies as well as general understanding of Title IX, Title VII, and ADA/504
  
  

Experience Preferred

• Two (2) years of experience in high volume environment
• Crisis hotline, crisis/risk assessment, or case management experience
• Previous experience working with sexual misconduct and other investigatory experience
• Previous experience working with students in a University setting
  
  

Supplemental Information

Civil Service Information: Civil Service Application - FAQs

Application Instructions: How to Apply - Step by Step

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Driver’s License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.

Classification: State Universities Civil Service System Classification Number: 5001 – SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at: https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Veterans: Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to the Guide for Veteran Document Verification.

Pre-Employment Screening: External candidates receiving a job offer must undergo pre-employment screening, including a criminal background check. For safety sensitive positions, a drug screen will also be required.

Work Authorization Information: This position does not offer work authorization sponsorship. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status. F-1 and J-1 visa holders must be enrolled full-time and can only apply for temporary part-time roles working 20 hours or less per week during spring and fall semesters, such as student worker positions, assistantships, and civil service extra help roles. SIUE is a state university, and it's important to highlight that benefits from state-sponsored plans may not be accessible to individuals on F1 or J1 visas.

Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at: [e-mail]

EEO Statement

Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees, applicants for employment and students on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, or veteran’s status.

We value your interest and look forward to reviewing your application. For questions or more information, please email [e-mail] .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Higher Education

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