Case Manager & Respite Provider

Applewood Centers Inc; Cleveland (OH); On-site; USD 25,000 - 29,000; Full time

Job summary

Applewood Centers, Inc. seeks a Case Manager & Respite Provider to deliver high-quality care coordination and short-term respite services to youth and families identified by CTSOC or enrolled in OhioRISE.

The role involves using the High-Fidelity Wraparound model across home and community settings and requires afternoon/evening/weekend availability. The position emphasizes collaboration with a Child and Family Team, completion of assessments, accurate record-keeping, and crisis management as

Qualifications

• High School Diploma required; Bachelor's preferred in Social Work, Counseling or related field.
• QMHS certification required; Ohio LSW license preferred.
• Experience in systemic family therapy, crisis intervention and family education; with diverse settings.
• Must have and maintain a valid driver's license and driving record suitable for transporting clients.
• Ability to work afternoon/evening/weekend hours and collaborate with a multi-disciplinary team.

Responsibilities

• Provide Wraparound Care Coordination using High-Fidelity Wraparound model for CTSOC-enrolled clients and families.
• Complete assessments and maintain accurate clinical records per standards and regulations.
• Coordinate with formal and informal partners; act as liaison to develop new services.
• Provide Therapeutic Behavior Services (TBS) and CPST where appropriate on assigned cases; participate in crisis management.
• Deliver short-term respite care for youth aged 8–17, including transportation to activities.
• Engage youths with age-appropriate activities and maintain clear communication with caregivers and treatment team.
• Maintain confidentiality and HIPAA compliance in all documentation and communications.

Skills

Independent Judgment

Cultural Competency

Interpersonal Communication

Professional & Ethical Conduct

Collaboration and Teamwork

Problem Solving & Decision Making

Education

High School Diploma

Bachelor's Degree in Social Work or related field

QMHS certification

Ohio LSW license (preferred)

Job description

Benefits & Salary

At Applewood, we prioritize our employees and their wellbeing. We provide competitive salary and benefit options to our employees and their families, including domestic partners.

• Salary Range: $18-$21.00 per hour depending on licensure, and experience in the field.
• Health & Care: Comprehensive medical, dental, vision, low-cost plan options & 24/7 EAP
• Family First: Paid parental leave (birth & adoption), fertility/IVF support & pet insurance
• Career Growth: 50% CWRU MSW tuition discount & free supervision for licensed roles
• Financial Protection: 403(b) with employer match + 100% employer-paid life & LTD insurance
• Time Off: Generous PTO and paid organizational holidays

QUALIFICATIONS:

• Education: Minimum High School Diploma required. Bachelor’s Degree in Social Work, Counseling or related field preferred.
• Licensure: QMHS certification required. Valid Ohio LSW license preferred.
• Competency/Skills:
  • Core Expertise: Possesses skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
  • Independent Judgment: Ability to perform job responsibilities with a high degree of initiative and independent judgment.
  • Cultural Competency: Demonstrates awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
  • Interpersonal Communication: Communicates clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
  • Professional & Ethical Conduct: Adheres to professional values such as honesty, personal responsibility, and accountability; Applies ethical concepts within scope of work and adheres to Agency policies and procedures.
  • Collaboration and Teamwork: Functions effectively as a member of a professional team that includes employees, clients and family members.
  • Problem Solving & Decision Making: Recognizes problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.
• Experience: Demonstrated expertise in systemic family therapy, crisis intervention, and family education. Prior experience in systemic family therapy, crisis intervention, family education, linking/advocacy skills; across diverse environments that include: educational services, mental health field, childcare, and other community support services.
• Other: Must have and maintain a valid driver’s license and driving record that meets the underwriting criteria of the Agency’s insurance company. Must be approved by Applewood to transport clients in own vehicle.

AGENCY SUMMARY:

Applewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties. Dedicated to addressing a variety of behavioral, emotional and learning problems, we provide a continuum of care from outpatient counseling to residential treatment.

JOB SUMMARY:

The Case Manager & Respite Provider, under the administrative/clinical supervision of the Clinical Supervisor of Foster Care/System of Care, is responsible for providing high-quality care coordination and direct behavioral health respite services to clients and families identified by the Cuyahoga Tapestry System of Care (CTSOC) or enrolled in the OhioRISE program, respectively. This dual-role position will have a split caseload coordinating formal and informal services using the High-Fidelity Wraparound model while also delivering direct, short-term respite care to support youth in a structured, safe environment across home and community settings. Work hours include afternoon hours with required evening and/or weekend availability to accommodate respite needs and family schedules.

ESSENTIAL DUTIES:

• Provide Wraparound Care Coordination services as part of the CTSOC, utilizing the High-Fidelity Wraparound model to clients and families identified for the project across home and community settings.
• Complete all required assessments and documents as outlined by the agency while maintaining accurate, timely clinical records in accordance with agency quality standards, CTSOC standards, and applicable licensing/accreditation regulations.
• Work collaboratively with identified formal and informal partners on behalf of the Child and Family Team. Act as a liaison when new services or resources need to be coordinated or developed.
• Provide Therapeutic Behavior Services (TBS), and Community Psychiatric Support Treatment (CPST) services where appropriate on assigned cases and participate in crisis management as necessary, to meet agency productivity standards.
• Provide short-term, direct behavioral health respite care and supervision to youth (ages 8–17) in a safe home or in the community to offer caregivers planned relief. Provide transportation for youth enrolled in respite services to community activities.
• Engage youth through companionship, structured recreational, educational, and therapeutic activities suited to their individual age, abilities, and treatment or care plan goals.
• Maintain open, effective communication with youth, caregivers, and treatment team members, providing timely updates regarding activities, progress, and behavioral observations.
• Respect client privacy and strictly adhere to confidentiality guidelines and HIPAA standards regarding all client-related documentation.

OTHER DUTIES:

• Attend scheduled staff meetings, clinical supervision, and ongoing training as required.
• Maintain all required trainings, certifications, and licenses per regulatory guidelines.
• Maintain high standards of ethical and professional conduct and adhere to all agency policies and procedures.
• Other duties as assigned by management.

Applewood Centers, Inc. ("Applewood") is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties. Dedicated to addressing a variety of behavioral, emotional and learning problems, we provide a continuum of care from outpatient counseling to residential treatment. Applewood is an Equal Opportunity Employer. Applewood’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Applewood also prohibits harassment of applicants or employees based on any of these protected categories.