Intake Admissions Coordinator

970 Scotland Memorial Hospital, Inc; Laurinburg (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Parental Leave

On-Site Childcare

Flexible scheduling

Career growth opportunities

Job summary

Scotland Memorial Hospital, Inc. is seeking a full-time Hospice Administration role to manage referrals, admissions, and patient information. The position emphasizes accurate data entry, coordination with physicians and families, and seamless communication with the care team.

The role integrates with the Scotland Health Care System’s hospice continuum. The candidate should have 1+ year in healthcare, strong computer skills, and multi-department collaboration experience.

Qualifications

• 1+ year experience in healthcare.
• Knowledge of hospice philosophy or programs preferred.
• Excellent computer skills and ability to handle electronic records.

Responsibilities

• Process hospice referrals on the same day of referral.
• Obtain admission and insurance information for timely admission.
• Coordinate equipment delivery and coordinate with hospice staff.
• Provide patient and family information and resources.
• Maintain accurate data entry and reporting.

Skills

Excellent computer skills

Communication skills

Customer service

Telephone triage

Tools

EMR

SRK

Office software

Job description

Department: Scotland Memorial Hospital - Administration: Hospice Status: Full time Shift: Various (United States of America) Schedule Details/Additional Information: Experience (Years/Type) Minimum Requirements: 1 R More Years Experience In Healthcare Preferred At Hire: 1 R More Years Experience Working In Hospice Equipment (Experience And/Or Training) Minimum Requirements: Excellent Computer Skills Preferred At Hire: Same Specialized Training Minimum Requirements: Knowledge Of Hospice Philosophy Preferred At Hire: Sam Computer Skills (Hardware And Software) Minimum Requirements: Excellent Computer Skills Preferred At Hire: Same Other Skills And Competencies Minimum Requirements: Valid Nc And Sc Drivers License Preferred At Hire: Same

Job Description:

• 1.Process every hospice referral on same day as referral, unless otherwise indicated.
• 2.Process referrals by obtaining sufficient admission and insurance information in order to ensure appropriate and timely admission of patients. Scans patient records into EMR and upload to patient charts. Orders SRK, and coordinates equipment delivery on approved admissions when needed.
• 3.Provide patient records for hospice eligibility admission, utilizing approved criteria and guidelines. Provides billing with information to verify insurance information and eligibility.
• 4.Provide information regarding available community resources and other community resources when hospice care is not appropriate.
• 5.Provide timely and consistent feedback to referral sources, physicians, and patient/families.
• 6.Communicate accurately and completely to physicians, staff members, patients, families, and supervisors.
• 7.Maintain communication with pending patients, their families, and referral sources and routinely follow the progress of prospective patients and those referrals not taken under care.
• 8.Participate as a member of the marketing team by developing and maintaining positive relationships with referral sources; participate in staff meetings, department meetings, staff meetings, in-services, committees, community-education events and other activities as needed.
• 9.Prepare daily Huddle Report and Bi-Weekly Appropriate Care report regarding referral statistics and pending referrals. Ensure high level of integrity of referral data within Company computer system.
• 10.Participate in orienting new staff, students, volunteers and board members.
• 11.Participate on committees and projects, as assigned.
• 12.Act as a resource to peers, students, orientees and other staff members.
• 13.Participate in education process of the Company, both to the medical and lay communities as appropriate.
• 14.Serve as telephone triage for incoming phone calls from patients and/or families
• 15.Ensure timely attention to customer concerns and complaints.
• 16.Provide information about hospice services to all requesting it.
• 17.Provide outstanding customer service.
• 18.Assist in collecting feedback from referral sources.
• 19.Participate in assigned hospital/facility committee(s) as requested.
• 20.Work cooperatively with all departments to meet the needs of the community and patient/family.
• 21.Maintain regular contact with hospital and cancer centers’ discharge planners and/or social workers and other key hospital staff. Contacts patient/family to initiate admission.
• 22.Accurate data entry into company computer system.
• 23.Demonstrate knowledge of the different levels of hospice care and work with clinical staff for appropriate utilization of Morrison Manor and continuous care as part of the hospice continuum of care.
• 24.Coordinates the completion of the Certification of Terminal Illness from providers. Completes CTI Narrative for Medical Director using medical records. Enters appropriate diagnosis codes on all patient using medical director CTI/Recert.
• 25.Order Management: communicates with attending physicians, hospice staff members and other agencies as needed to coordinate optimal care and use resources fo rthe patient/family.
• 26.Keeps admission packets made and available to staff.

Careers At Scotland Health Care System, we’re proud to employ a team of dedicated professionals who embody the Scotland Way. Founded in 1946, Scotland Health Care System is a community-owned, not-for-profit organization serving Laurinburg, North Carolina. Our mission is simple yet powerful: to deliver safe, high-quality, compassionate, and sustainable health care to everyone in need. We offer a full spectrum of services—including inpatient, outpatient, and emergency care—along with specialized programs in cancer treatment, cardiac care, surgical services, and women’s health. Our culture is built on caring—for our patients and for our people. We believe that when we take exceptional care of our employees, they can provide exceptional care to our communities. That’s why we offer: Competitive compensation Family-friendly benefits including Paid Parental Leave and On-Site Childcare Flexible scheduling Exclusive savings programs Career growth and advancement opportunities

If you’re looking for more than just a job—if you want a meaningful career where you can make a difference—Scotland Health Care System is the place for you.

Scotland Health Care System in Laurinburg, North Carolina is proud to be the community's health care system. We are a community owned and controlled not-for-profit organization that includes Scotland Memorial Hospital, Scotland Physicians Network with sixteen medical practices, Scotland Regional Hospice (formerly Hospice of Scotland County), Scotland Family Counseling Center, and Scotland Memorial Foundation. Here at Scotland Health Care System, we understand that healthcare is evolving. Advances in medicine and strides in technology are providing local communities access to better healthcare. It is our desire to provide you the best care possible. Our staff will be here to help you and your loved ones when the need arises.

Our Beliefs About Our Future:

To successfully accomplish our Mission and Vision our transformation must include creative and innovative changes in what we do and how we do it. We must change from a hospital and provider-centric model to a patient-centered, ambulatory model. There will be a continued focus on moving the industry to an increasingly ambulatory based delivery model focused on the health of the individual patient and the overall health of the population we serve. New payment models will incent us to better coordinate our patient’s care along the continuum of services. This includes both how our patients are treated and how their treatment information flows. New partners, arrangements, and competitors will emerge for us as a result of the new treatment and payment models. We will be strategically advantaged by coordinating access to a comprehensive continuum of care. Patients and their families will behave more like Consumers, expecting more Value, Convenience, and Access, in addition to caring and compassionate Service. Limited opportunities to pursue Smart Growth will necessitate us focusing our strategic efforts and resource allocation decisions.