Insurance Verification Specialist - Remote

Freddie Mac; McKinney (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading insurance services company is seeking a customer service representative in McKinney, Texas. The role involves verifying insurance applications, handling calls, and maintaining records while offering competitive pay and comprehensive benefits. This is an excellent opportunity for those with strong communication skills and a desire for professional growth and development.

Benefits

Comprehensive health, dental, and vision insurance

Robust life insurance benefits

Retirement plans with company-matched 401k

Paid holidays and time off

Education reimbursement

Support for mental health and wellness

Qualifications

• Minimum typing speed of 35 words per minute.
• Excellent oral and written communication skills.
• Superior customer service skills.

Responsibilities

• Verify life and health insurance applications with potential customers.
• Handle inbound and outbound calls to gather required information.
• Document non-contact attempts and maintain records.

Skills

Customer service

Communication skills

Typing

Organization

Time management

Tools

Microsoft Office

Job description

Employer Industry: Insurance Services

Why consider this job opportunity:
- Salary up to $18 per hour, depending on experience
- Comprehensive health, dental, and vision insurance plans
- Robust life insurance benefits and retirement plans, including company-matched 401k
- Paid holidays and time off to support a healthy work-life balance
- Opportunities for continued education reimbursement and professional development
- Support for mental health and wellness through company-paid counseling and fitness subscriptions

What to Expect (Job Responsibilities):
- Verify life and health insurance applications with potential customers
- Handle inbound and outbound calls to gather and document required information
- Document non-contact attempts and maintain records within the Quality Assurance database
- Explain the application process clearly to potential customers
- Meet departmental key performance indicators (KPIs) and participate in special projects

What is Required (Qualifications):
- Minimum typing speed of 35 words per minute
- Excellent oral and written communication skills
- Superior customer service skills, with a friendly and efficient demeanor
- Proficient in Microsoft Office systems, including Outlook, Teams, and Word
- Strong organization and time management skills, with attention to detail

How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish
- Knowledge of medical terminology and spelling
- A desire to learn and grow within the company

#InsuranceJobs #RemoteWork #CustomerService #CareerGrowth #HealthBenefits

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