Insurance Verification, Associate

Apria Healthcare; Illinois; On-site; USD 80,000 - 100,000; Full time

Job summary

A healthcare services provider in Illinois seeks a Customer Service Representative to assist clients, insurance companies, and medical staff. You will answer inquiries, document activities in an ERP system, and verify customer benefits. The ideal candidate has a High School diploma, 1-2 years of customer service experience, and is familiar with medical terminology. This role offers $23 per hour with a comprehensive benefits package and opportunities for career advancement.

Benefits

Comprehensive benefits package

401(k) eligibility after one year

Employee stock purchase plan

Tuition reimbursement

Qualifications

• 1-2 years of customer service experience required.
• Familiarity with medical terminology and insurance codes.
• Strong analytical and time management skills.

Responsibilities

• Answer questions from customers and insurance companies.
• Make outbound calls for reimbursement documentation.
• Document activities in the ERP system accurately.

Skills

Customer service experience

Excellent written and verbal communication

Ability to navigate multiple platforms

Education

High School Diploma or equivalent

Tools

MS Office

Job description

What to Expect (Job Responsibilities)

• Answer questions from customers, clerical staff, insurance companies, and physician offices


• Make outbound calls to obtain appropriate documentation for reimbursement of orders shipped


• Utilize resources to identify and resolve customer issues or reimbursement discrepancies


• Verify customer benefits via phone, fax, and web portal


• Document activities in the ERP system accurately and in a timely manner

What is Required (Qualifications)

• High School Diploma or equivalent required


• 1-2 years of customer service experience required


• Familiarity with medical terminology and insurance HCPCS/ICD-10 codes


• Excellent written and verbal communication skills


• Ability to navigate multiple platforms and working knowledge of MS Office

How to Stand Out (Preferred Qualifications)

• Relative reimbursement and/or billing and collections experience


• Strong analytical and time management skills


• Ability to learn about products and therapies quickly


• Experience in a healthcare-related customer service role

Why Consider this Job Opportunity:

• Anticipated pay of $23 per hour


• Comprehensive benefits package including medical, dental, and vision insurance available on the first working day


• 401(k) eligibility after one year of service


• Employee stock purchase plan and tuition reimbursement


• Opportunity for career advancement within a Fortune 500 company


• Supportive work environment focused on empowering customers and teammates

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #EmployeeBenefits

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