Insurance Support Specialist - Client Care & Claims

Minnwest Corporation; Minnesota; On-site; USD 28,612 - 32,180; Full time

Benefits offered by this job

Medical Insurance

Retirement plan (401k)

Paid time off

Job summary

Minnwest is seeking an Insurance Support Specialist for our Tracy or Slayton location. This role focuses on delivering a great customer experience to insurance clients with strong communication and service skills.

Responsibilities include handling calls, scheduling insurance reviews, greeting clients, maintaining records in AMS, and supporting accounting tasks. A high school diploma and 1-2 years of customer service experience are required.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service/sales experience.
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming calls within three rings and direct callers to the appropriate team member.
• Provide prompt, accurate, and friendly customer service regarding insurance availability, billing, and claims.
• Call clients to schedule insurance reviews and follow-up appointments.
• Greet walk-in clients and direct to the right team member.
• Maintain and purge paper files per state retention guidelines.
• Handle daily AMS tasks including downloads and scanning.
• Provide documents to public accountants, state examiners, and IRS agents as requested.
• Assist with general accounting tasks such as accounts payable/receivable and deposits.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Education

High School Diploma or Equivalent

Tools

AMS

Job description

Minnwest is seeking an Insurance Support Specialist for our Tracy or Slayton location. This role focuses on delivering a great customer experience to insurance clients with strong communication and service skills.

Responsibilities include handling calls, scheduling insurance reviews, greeting clients, maintaining records in AMS, and supporting accounting tasks. A high school diploma and 1-2 years of customer service experience are required.