Insurance Support Representative - Colombia

Shelby American, Inc.; Cambridge (MA); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative outsourcing firm is seeking detail-oriented Insurance Support Representatives to join their remote team. This role involves reviewing and generating loss run reports, ensuring accuracy and consistency in documentation. Ideal candidates will thrive in structured environments and adapt to ongoing changes as the company scales. With a commitment to creating a positive work culture, this position offers tremendous opportunities for growth and development in a supportive team environment. If you are self-motivated and eager to take on new challenges, this is the perfect opportunity for you.

Benefits

Work from Home

Flexible Schedule

Professional Development Opportunities

Diversity and Inclusion Initiatives

Qualifications

• Detail-oriented with high accuracy in documentation and formatting.
• Effective written communication skills for professional correspondence.

Responsibilities

• Review and validate incoming requests for accuracy.
• Generate and edit loss run reports using designated tools.
• Support bulk requests and adapt to evolving workflows.

Skills

Attention to Detail

Organizational Skills

Time Management

Written Communication

Adaptability

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Excel

Email Platforms (e.g., Outlook)

Customer Service Systems

Job description

All Jobs > Insurance Support Representative - Colombia

Insurance Support Representative - Colombia
Remote - Colombia, COL

Description

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Insurance Support Representatives to join our team in Colombia.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.

Position Overview:

We are seeking detail-oriented and adaptable Insurance Support Representatives to join our team. In this role, you will assist insurance companies by reviewing, generating, and delivering accurate loss run reports and supporting related administrative tasks. This opportunity is ideal for candidates who thrive in structured environments but are also comfortable navigating change and continuous improvement. As the company experiences ongoing updates and enhancements to its processes, your flexibility and openness to growth will be key to your success.

Key Responsibilities:

• Review incoming requests to ensure all required policy details are provided (e.g., policy number, organization name, reporting period).
• Validate policy information by confirming the existence of claims and standardizing any formatting inconsistencies (e.g., dashes, capitalization).
• Generate loss run reports using a designated platform or tool, ensuring all mandatory fields are completed (e.g., policyholder name, broker name, policy period).
• Download and review reports in PDF format to verify claim counts and formatting accuracy.
• Edit reports as necessary using a spreadsheet version, then convert the final copy back to PDF.
• Standardize filenames using a consistent naming format for clarity and tracking.
• Share completed reports via email using a standardized template, ensuring all intended recipients are included.
• Close tracking cases or tickets once requests are fulfilled and delivered.
• Handle special scenarios such as multi-period policy versions or suffix variations, delivering all required reports.
• Support bulk requests by reviewing structured input files, coordinating internally, and meeting the required turnaround time of 3–5 business days.
• Adapt to evolving workflows as the company scales and processes are refined over time.

Requirements

Qualifications:

• Strong attention to detail with high levels of accuracy in documentation and formatting.
• Excellent organizational and time management skills.
• Comfortable with repetitive tasks while maintaining consistency and quality.
• Effective written communication skills for professional correspondence.
• Ability to quickly learn and adapt to new systems, tools, and updated procedures.
• Willingness to take on new challenges in a dynamic and evolving work environment.
• Self-motivated and capable of working independently or in a team setting.

Preferred Qualifications:

• Previous experience in insurance, claims processing, or administrative support roles.
• Familiarity with Excel and common email platforms (e.g., Outlook).
• Experience using ticketing or customer service systems.
• Background in remote, or back-office operations.
• Demonstrates ability to adapt to change and contribute ideas to improve team efficiency.