Insurance Specialist - Patient Billing & Reimbursement

United Surgical Partners International

Oklahoma City (OK)

On-site

USD 42,000 - 62,000

Full time

9 days ago

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Benefits offered by this job

Sign-on bonus $500

Medical, dental, vision, prescription

Life and AD&D coverage

Disability coverage

FSAs, HSAs, Daycare FSA

401(k) and retirement planning

EAP

Paid holidays and vacation

Job summary

Community Hospital is hiring a Full Time Insurance Specialist with a $500 Sign On Bonus. We offer a comprehensive benefits package and opportunities to work with a compassionate team guided by CARES values.

Responsibilities include verifying coverage, obtaining pre-authorizations, collecting payments, and ensuring accurate patient registration. Essential functions cover communication with Case Management, patient data collection, and maintaining HIPAA-compliant records while delivering premier

Qualifications

High School graduate or equivalent.
2 years college preferred.
Experience in patient registration, verification and authorization in a medical center or comparable required.
Working knowledge of managed care, Medicare, workers’ compensation, indemnity and other third party payers required.
Working knowledge of governmental regulations and other reimbursement criteria required.
Ability to accurately type 40 WPM, complete forms, simple correspondence and enter data.
Excellent verbal and written communication as well as interpersonal skills required.
Demonstrated ability to handle multiple tasks with short time-lines, prioritize and organize work, and complete assignments in a timely and accurate manner.
Exceptional ability to interact and communicate effectively, tactfully, and diplomatically with patients, families, medical staff, co-workers, employers and insurance company representatives.
Must have a pleasant disposition, positive attitude and possess the ability to maintain a cordial and professional approach during periods of stress.
Skill in using office equipment: basic computer skills, photocopier, telephone, fax machine, and calculator.
Demonstrated ability to think and act decisively in a timely manner.
Ability to maintain operational knowledge of all insurance requirements necessary to achieve optimal reimbursement.

Responsibilities

Notify Case Management daily of all inpatient and observation patient admissions to ensure communication to insurance companies of patient’s status.
Accurately obtain via fax, telephone or personal interview, the required financial and insurance information from the patient, patient’s representative, scheduling or physician’s office.
Verify and obtain insurance coverage and benefits via insurance company website, insurance eligibility programs or by telephone for all patients registered for services for all payer types.
Perform notifications and obtain pre-authorizations and/or per-certifications for timely and accurate reimbursement. Determine appropriate financial class and accurately enter the data into the system.
Communicate insurance coverage details to patients and inform the patient/guarantor prior to service date regarding payment expectations related to co-payments, co-insurance, and/or deductible amounts. Establish payment arrangements as appropriate according to established guidelines.
Notify patients of any required and expected co-pay’s, deductibles or co-insurance payments prior to their arrival.
Attempt to collect patient payments during initial phone contact in order to alleviate the amount of effort and time required on the day of service.
Log cash collections, generate receipts and maintain a balanced cash drawer at all times. Post payments to patient’s account as required.
Document in the patients account notes any information that will assist the business office in their efforts to understand the issues that may impact efficient billing, questions about the status of the claim or other follow-up.
Provide assistance to patients when they present to the facility in person with questions regarding billing or open accounts.
Inform Department Director or Team Lead of potential problem accounts or additional requirements for reimbursement to receive direction on how to resolve situations.
Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.
Consistently respond to all incoming calls within the third ring.
Meet established quality and productivity standards for self and for the team.
Anticipate and adapt to change (e.g., hospital policy changes, operational/procedures, insurance changes) in a positive manner.
Foster and reinforce team-based results.
Adhere to time and attendance standards as outlined in the Human Resource Policy manual. Provide proper notification of absence or tardiness within established departmental time frames.
Ensure patient confidentiality adhering to HIPAA guidelines.
Demonstrate the knowledge, skills and abilities (competencies) to perform the duties outlined above annually in the form of a test or as evidenced by daily quality review and direct observation of the Team Lead and/or the Department Director.
Track and monitor productivity as requested.
Keep Department Director apprised of any delays in the registration process.
Remain current on scheduling, registration, insurance verification, and other patient registration processes in order to cover in the absence of other team members.
Perform other duties as assigned.