Insurance Specialist - In person position

Tennessee Cancer Specialists, PLLC; Knoxville (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

Tennessee Cancer Specialists is seeking an Insurance Specialist to manage patient accounts in a fully in-person role. This position focuses on ensuring accurate payments through effective communication with payors and patients. Ideal candidates will have strong customer service skills and a foundational knowledge in business related to insurance processes.

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• At least one year of experience in accounts receivable or insurance verification is ideal.
• Proficient in using computer systems and Microsoft Office.

Responsibilities

• Follow up on patient accounts and confirm accuracy for timely payments.
• Provide exceptional customer service through respectful communication.
• Audit aging patient accounts for inconsistencies.

Skills

Customer service

Attention to detail

Investigative skills

Education

High school diploma or equivalent

Associate’s degree in a business-related field

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

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Join to apply for the Insurance Specialist - In person position role at Tennessee Cancer Specialists, PLLC

We canâ€t do it without YOU!

Do you want to apply your experience, skills and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 200+ employees make up the teams at our 15 different East Tennessee locations and have helped us achieve the Top Workplaces award two years running for the greater Knoxville area!

Overview

We canâ€t do it without YOU!

Do you want to apply your experience, skills and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 200+ employees make up the teams at our 15 different East Tennessee locations and have helped us achieve the Top Workplaces award two years running for the greater Knoxville area!

As an Insurance Accounts Specialist, you will follow up on patient accounts and confirm the accuracy of those accounts to ensure payor and patient payments are received in an appropriate amount of time. This position is fully in-person and does not offer remote or hybrid opportunities.Â

Here's What Might Happen On a Typical Day…

In this role, you use your investigative skills to determine the reasoning for aging claims and recognize any trends among these aging claims. Your customer service skills will allow you to respectfully communicate with payors and compassionately work with our patients to collect payments.

While it can be challenging to balance persistence to resolve an account with empathy, your professionalism allows you to do just that!

Responsibilities

Experiences that matter…

• Your attention to detail allows you to review and audit aging patient accounts to ensure accurate and timely payments and report any inconsistencies that might be found along the way.
• In conversations with patients, coworkers, and other professionals, you provide exceptional customer service through communicating respectfully, thoroughly listening to all shared details and asking any appropriate questions.
• Identifying errors on accounts and following through to conclusion is one of your many strengths.
• Your ability to connect with multiple types of personalities and professionals allows you to openly communicate in a timely manner with payors, collection agencies, coworkers, and patients.
• Backing up other members of the billing department with verifying and obtaining all necessary patient insurance and benefit coverage information confirms that you are a team player.
• Your go-getter work ethic will have you ready to jump in and help out with any additional
  
  

Qualifications

For your safety, keep this in mind:

• The position will require sitting for long periods of time with occasional stooping, bending, and stretching for supplies.
• Any lifting should be limited to 30 pounds or less.
• You will need sufficient manual dexterity for operating office equipment (keyboard, telephone, copier, etc.), and vision and hearing must be adequate for viewing computer screens for prolonged periods of time and hearing customers during in-person and telephone conversations.
  
  

We Feel This Position Requires These Basics

• A high school diploma or equivalent is required, but an associateâ€s degree in a business-related field would be even better!
• Your proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.) is a must.
• Lastly, we feel that you will be most successful with at least one year of prior experience in a similar position (accounts receivable, insurance verification, electronic billing) to provide you with the background needed for this position.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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