Insurance Specialist

Kelly Services; Richland (WA); On-site; USD 31,000 - 39,000; Part time

Job summary

Kelly Services in Richland, WA is hiring an Insurance Specialist for a part-time, direct-hire role. The position is Monday–Friday, about 30 hours per week, with a pay rate of $20.00–$25.00 per hour depending on experience.

You will verify patient insurance, obtain prior authorizations, explain coverage to patients, and collaborate with clinical and billing teams while maintaining HIPAA compliance. This permanent role offers weekday schedule and meaningful impact on patient care.

Qualifications

• Experience with medical insurance, healthcare administration, or a medical office environment.
• Experience with insurance verification, benefits investigation, and prior authorizations.
• Strong attention to detail and accuracy.
• Excellent organizational and follow-through skills.
• Professional verbal and written communication abilities.
• Comfortable communicating with insurance companies, providers, and patients by phone.
• Ability to work independently and manage multiple priorities.
• Strong computer skills and ability to learn new systems and software.

Responsibilities

• Verify patient insurance eligibility, benefits, and coverage
• Obtain and track prior authorizations for healthcare services
• Review insurance requirements and communicate necessary information to patients and clinical staff
• Follow up with insurance carriers regarding authorization status, coverage questions, and claims-related issues
• Obtain referrals when required by insurance plans
• Accurately document insurance information, communications, and authorizations
• Monitor pending authorizations and proactively prevent delays in patient care
• Communicate patient financial responsibility and coverage limitations when appropriate
• Collaborate with clinical, administrative, and billing teams to resolve insurance-related concerns
• Maintain HIPAA compliance and patient confidentiality
• Assist with additional insurance and administrative duties as needed

Skills

Insurance verification

Benefits investigation

Attention to detail

Organization

Communication skills

Phone communications

Multitasking

Computer literacy

Job description

Insurance Specialist

Location: Richland, WA
Job Type: Part-Time, Direct Hire
Schedule: Monday-Friday, 9:00 AM-4:00 PM (Approximately 30 hours per week)
Pay: $20.00-$25.00 per hour, depending on experience

Join a Stable, Growing Healthcare Team

We are seeking an experienced and detail-oriented Insurance Specialist to join our healthcare team in Richland, WA. This is a direct hire opportunity with the employer, offering the stability and long-term security of permanent employment rather than a temporary or contract position.

Key Responsibilities

• Verify patient insurance eligibility, benefits, and coverage
• Obtain and track prior authorizations for healthcare services
• Review insurance requirements and communicate necessary information to patients and clinical staff
• Follow up with insurance carriers regarding authorization status, coverage questions, and claims-related issues
• Obtain referrals when required by insurance plans
• Accurately document insurance information, communications, and authorizations
• Monitor pending authorizations and proactively prevent delays in patient care
• Communicate patient financial responsibility and coverage limitations when appropriate
• Collaborate with clinical, administrative, and billing teams to resolve insurance-related concerns
• Maintain HIPAA compliance and patient confidentiality
• Assist with additional insurance and administrative duties as needed

Qualifications

Required:

• Previous experience working with medical insurance, healthcare administration, or a medical office environment
• Experience with insurance verification, benefits investigation, and prior authorizations
• Strong attention to detail and accuracy
• Excellent organizational and follow-through skills
• Professional verbal and written communication abilities
• Comfortable communicating with insurance companies, providers, and patients by phone
• Ability to work independently and manage multiple priorities
• Strong computer skills and ability to learn new systems and software

Preferred:

• Knowledge of Medicare, Medicaid, and commercial insurance plans
• Experience working with insurance claims, referrals, and reimbursement processes
• Healthcare specialty or durable medical equipment experience is a plus

What We’re Looking For

• Takes pride in doing things accurately and thoroughly
• Follows through on commitments and deadlines
• Maintains a positive and professional attitude
• Works well with others and contributes to a supportive workplace culture
• Understands the important role insurance coordination plays in patient care

Why Join Us?

• Direct hire opportunity with permanent employment
• Stable, established healthcare organization
• Positive and collaborative team environment
• Meaningful work that directly supports patient care
• Consistent weekday schedule with no weekends
• Opportunity to make an immediate impact while building a long-term career
• #CB #P1 #P2