Insurance Sales Specialist

American Family Insurance; Sioux Falls (SD); On-site; USD 40,000 - 65,000; Full time

Job summary

American Family Insurance - Cindy Van Gerpen Agency in Sioux Falls, SD is hiring an Insurance Sales Representative. You will identify prospects, present insurance solutions, and close sales while delivering excellent customer service.

You will respond to inquiries, prepare quotes, manage CRM records, support policy changes and renewals, and collaborate with the team to improve sales processes. This on-site role suits motivated individuals seeking a long-term career in the insurance industry.

Qualifications

• Strong verbal and written communication skills.
• Proven customer service ability with trust-building.
• Demonstrated sales skills, including prospecting and closing.
• Experience in training, leadership, or sales management is a plus.
• Basic proficiency with office software, CRM tools, and willingness to learn insurance systems.
• High integrity and commitment to ethical business practices.
• Reliable attendance and ability to work on-site in Sioux Falls, SD.
• Prior experience in insurance, financial services, or related fields is preferred.
• South Dakota Property/Casualty and Life insurance licenses are preferred but not required; licensing can be supported.

Responsibilities

• Identify and engage prospective customers through phone, email, referrals, and in-person interactions.
• Present insurance products and solutions based on customer needs and coverage goals.
• Prepare accurate quotes, conduct coverage reviews, and follow up on leads.
• Respond to customer inquiries and provide knowledgeable guidance on policies and options.
• Maintain detailed and accurate customer records within agency systems and CRM tools.
• Support policy changes, renewals, and service requests.
• Collaborate with team members to improve sales processes and customer experience.
• Assist with onboarding or training new team members on products, systems, and service best practices.

Skills

Strong communication

Customer service

Sales skills

Training / leadership

Office software / CRM

Integrity & ethics

On-site work

Tools

CRM software

Job description

American Family Insurance - Cindy Van Gerpen Agency

Pay: based on experience

Full-Time or Part-Time | Monday-Friday | 8:00 AM-4:30 PM (On-Site)

Position Overview

The Insurance Sales Representative plays a key role in supporting agency growth by identifying prospective customers, presenting insurance solutions, and closing sales. This role is ideal for individuals who are motivated, customer-focused, and interested in building a long-term career in the insurance industry. You will work directly with clients, respond to inquiries, prepare quotes, and help ensure a smooth and positive customer experience.

Duties

• Identify and engage prospective customers through phone, email, referrals, and in-person interactions.
• Present insurance products and solutions based on customer needs and coverage goals.
• Prepare accurate quotes, conduct coverage reviews, and follow up on leads.
• Respond to customer inquiries and provide knowledgeable guidance on policies and options.
• Maintain detailed and accurate customer records within agency systems and CRM tools.
• Support policy changes, renewals, and service requests.
• Collaborate with team members to improve sales processes and customer experience.
• Assist with onboarding or training new team members on products, systems, and service best practices.

Qualifications & Experience

• Strong verbal and written communication skills.
• Proven customer service ability with a focus on building trust and resolving concerns.
• Demonstrated sales skills, including prospecting, needs-based selling, and closing opportunities.
• Experience in training, leadership, or sales management is a plus.
• Basic proficiency with office software, CRM tools, and willingness to learn insurance systems.
• High level of integrity, sound judgment, and commitment to ethical business practices.
• Reliable attendance and ability to work on-site in Sioux Falls, SD.
• Prior experience in insurance, financial services, or related fields is preferred.
• South Dakota Property/Casualty and Life insurance licenses are preferred but not required. Motivated candidates can be supported through the licensing process.

Why Join My Agency

As an Insurance Sales Representative, you'll play a meaningful role in helping customers protect what matters most. You'll build valuable professional skills, contribute to a growing agency, and thrive in a supportive environment that values initiative, integrity, and long-term career development.