Insurance Risk Oversight, Executive Director

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase is seeking an Executive Director for Insurance Risk Oversight in Business Banking Risk. This role leads the second-line oversight framework across products, distribution, and servicing, driving governance, monitoring, and escalation to manage risk and support strategic growth.

The position requires strong judgment, executive presence, and the ability to drive scalable risk-focused solutions with cross-functional teams and senior leadership.

Qualifications

• 8+ years of experience in governance, oversight, controls, compliance, or risk management within financial services.
• Proven experience building or leading governance/oversight frameworks, monitoring programs, and risk management practices.
• Senior individual contributor with demonstrated influencing ability without direct authority.
• Ability to navigate ambiguity, set expectations, and deliver credible challenge across complex initiatives.
• Track record of influencing senior stakeholders across large, matrixed organizations.
• Ability to rapidly develop domain expertise and connect stakeholders across boundaries.
• Executive-level communication across written, verbal, and presentations.
• Strong analytical and critical-thinking skills to assess risk themes and control effectiveness.
• Sound judgment and professionalism in dynamic environments.

Responsibilities

• Lead second-line oversight for Business Banking Insurance activities across products, distribution, servicing operations, and customer outcomes.
• Oversee carrier relationships and third-party arrangements, ensuring risks are identified, assessed, and governed.
• Design and maintain risk indicators and monitoring routines for forward-looking risk visibility.
• Establish reporting frameworks, escalation criteria, and governance forums for decisioning and transparency.
• Drive issue-management including identification, escalation, tracking, and remediation governance.
• Advance governance capabilities to support business growth and evolving risk profiles.
• Set risk expectations for emerging products and fraud risk initiatives.
• Provide credible challenge and independent perspective on complex initiatives.
• Partner with Product, Operations, Technology, Legal, Compliance, Controls, and stakeholders to inform decisions.
• Represent Business Banking Risk in governance forums, regulatory engagements, audits, and reviews.
• Translate complex risk topics into pragmatic actions and communications for senior audiences.

Skills

Governance

Oversight

Risk management

Executive presence

Stakeholder management

Analytical thinking

Communication skills

Problem solving

Microsoft Excel

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Insurance Risk Oversight, Executive Director

Columbus, OH, United States

Job Information

Locations: 1111 Polaris Pkwy, Columbus, OH, 43240, US; 150 W University Dr, Tempe, AZ, 85281, US.

Job Schedule: Full time.

Job Description

Bring your expertise to JPMorgan Chase. As part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in‑class.

As an Executive Director, Insurance Risk Oversight in Business Banking Risk, you lead the second‑line risk oversight framework for Business Banking’s Insurance activities and provide dedicated coverage across broader governance, monitoring, and risk oversight priorities. You will set and evolve oversight expectations, define monitoring and escalation routines, and drive transparent reporting that enables timely identification and governance of material risks. This is a senior individual contributor role requiring strong judgment, executive influence, and the ability to operate independently across a broad set of stakeholders. Success requires strong judgment, executive presence, and the ability to connect teams and deliver scalable solutions in emerging and evolving risk areas.

Job Responsibilities

• Lead second-line oversight for Business Banking Insurance activities across products, distribution, servicing operations, and customer outcomes
• Oversee carrier relationships and third‑party arrangements, ensuring risks are identified, assessed, and governed appropriately
• Design and maintain risk indicators and monitoring routines that provide forward‑looking visibility into key risk themes
• Establish reporting frameworks, escalation criteria, and governance forums to support effective risk decisioning and transparency
• Drive issue‑management practices, including identification, assessment, escalation, tracking, and remediation governance
• Advance governance and oversight capabilities to support business growth, evolving risk profiles, and changing regulatory expectations
• Set clear risk expectations for emerging products, fraud risk initiatives, and business‑led growth opportunities
• Provide credible challenge and independent perspective on complex initiatives, balancing risk, customer outcomes, and scalability
• Partner with Product, Operations, Technology, Legal, Compliance, Controls, and business stakeholders to inform key decisions
• Represent Business Banking Risk in governance forums, regulatory engagements, audits, and independent reviews
• Translate complex risk and control topics into pragmatic, scalable actions and communications for senior audiences

Required Qualifications, Capabilities, and Skills

• 8+ years of experience in governance, oversight, controls, compliance, risk management, or related disciplines within financial services
• Demonstrated expertise building or leading governance/oversight frameworks, monitoring programs, and risk management practices
• Proven experience operating as a senior individual contributor and influencing outcomes without direct authority
• Strong capability to navigate ambiguity, establish expectations, and deliver credible challenge across complex initiatives
• Track record of influencing senior stakeholders across large, matrixed organizations
• Ability to rapidly develop domain expertise (including emerging areas) and connect stakeholders across organizational boundaries
• Executive‑level communication skills, including written, verbal, presentation, and stakeholder management
• Strong analytical and critical‑thinking skills, with the ability to assess risk themes, root causes, and control effectiveness
• Sound judgment and professionalism, with the ability to operate independently in a dynamic environment
• Experience engaging in governance routines (e.g., forums, escalations, issue governance) and driving consistent follow‑through
• Proficiency in Microsoft Excel, Word, and PowerPoint

Preferred Qualifications, Capabilities, and Skills

• Experience supporting insurance products, distribution models, carrier relationships, or related governance frameworks
• Experience in Business Banking, Commercial Banking, Consumer Banking, or other financial services businesses
• Experience establishing monitoring, escalation, reporting, and issue‑management frameworks in a second‑line or independent oversight context
• Experience supporting new products, emerging business initiatives, or building scalable second‑line oversight capabilities
• Breadth across risk domains, such as product risk, fraud risk, operational risk, or third‑party risk
• Familiarity with regulatory examinations, audit activities, and control environments
• Experience leveraging analytics, automation, or AI‑enabled capabilities to strengthen governance and oversight

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment‑based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs (https://careers.jpmorgan.com/us/en/how-we-hire/faqs) for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country‑specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintain an effective control environment.