Insurance & Risk Coordinator

Pop Mart; Culver City, Northern (CA, KY); Hybrid; USD 85,000 - 105,000; Full time

Job summary

POP MART is seeking an Insurance & Risk Coordinator in Culver City to support insurance procurement, COI management, and risk mitigation for a growing retail footprint. You will collaborate with Finance, Legal, Operations, and external partners to ensure lease compliance and smooth store openings.

The role emphasizes broker relationship management, COI administration, and the development of risk protocols while supporting claims coordination and ongoing audits across locations.

Qualifications

• Bachelor’s degree in Business, Finance, Risk Management, or related field.
• 2+ years of experience in insurance coordination, risk management, or retail operations.
• Familiarity with GL, Property, Auto, Excess, Workers' Compensation insurance types.
• Experience managing COIs and understanding of additional insured requirements.
• Strong analytical, organizational, communication, and negotiation skills.

Responsibilities

• Lead end-to-end insurance procurement and renewal for retail locations.
• Evaluate proposals, negotiate terms, and ensure cost-effective coverage.
• Maintain broker relationships; extract quotes and assess performance.
• Generate, track, and distribute COIs for landlords, vendors, and partners.
• Maintain centralized policy/COI database and ensure lease compliance.
• Coordinate with store ops, brokers, carriers, landlords and internal teams.
• Assist in risk management protocol development and incident analysis.
• Coordinate claims processes and develop basic SOPs for incident handling.

Skills

Insurance coordination

Risk management

Retail operations

Analytical skills

Organizational skills

Negotiation

Communication

G-Suite

Microsoft Office

CRM tools

Education

Bachelor’s degree in Business/Finance/Risk Management

Tools

G-Suite

Microsoft Office

Insurance databases/CRM tools

Job description

**Insurance & Risk Coordinator****Location:** Culver City, CA**Work Arrangement:** On-site, 5 days per week**Department:** Operations Support & Project Management**Salary:** $85,000 - $105,000 **Position Overvie**wWe are seeking a detail-oriented and proactive Insurance & Risk Coordinator to support the insurance procurement, certificate of insurance (COI) management, and risk mitigation efforts for our rapidly growing retail footprint. This role is critical in ensuring our stores open and operate in full compliance with lease, legal, and operational requirements. The ideal candidate will have experience in retail insurance, strong organizational skills, and the ability to collaborate across finance, legal, operations, and external partners. **Key Responsibilities****Insurance Procurement & Management:*** Lead the end-to-end process of obtaining and renewing property, general liability, workers’ compensation, and other relevant insurance policies for all retail locations.* Evaluate insurance proposals, negotiate terms, and ensure cost-effective coverage aligned with company risk tolerance. **Broker Relationship & Performance Evaluation:*** Maintain ongoing relationship with the incumbent broker as primary point of contact for day-to-day service delivery.* Evaluate broker performance through service responsiveness, quote competitiveness, and alignment with company needs (informed judgment, not full negotiation).* Collect and compare quotes from multiple brokers (in line with US regulations allowing only one broker per carrier for branded retail) to support renewal / replacement decisions. **COI Issuance & Administration:*** Generate, track, and distribute Certificates of Insurance (COIs) for landlords, vendors, and partners as required by lease agreements and operational contracts.* Ensure COIs accurately list additional insured parties and meet all contractual deadlines. **Compliance & Documentation:*** Maintain a centralized database of all insurance policies, COIs, and related documents.* Conduct regular audits to ensure ongoing compliance across all store locations.* Collaborate with Legal and Finance teams to review lease insurance clauses and mitigate contractual risks. **Cross-functional Coordination:*** Serve as the primary point of contact for store operations teams, providing guidance on insurance-related matters for new store openings, renovations, and daily operations.* Liaise with insurance brokers, carriers, landlords, and internal stakeholders to resolve issues efficiently. **Risk Mitigation Support:*** Assist in developing and implementing risk management protocols for retail operations.* Analyze claims data and provide insights to reduce future incidents and costs. **Claims & Incident Support:*** Serve as the internal coordinator for insurance claims — track claim process with broker, collect documents, follow up across stakeholders.* Build basic claims / incident SOP from 0→1, including coordination with broker / Legal / store teams on consumer incidents (e.g., choking events).* Note: This role does not require deep personal claims-handling experience — the key skill is knowing how to ask the right questions and pushing the broker / partners to deliver. **Qualifications*** Bachelor’s degree in Business, Finance, Risk Management, or a related field.* 2+ years of experience in insurance coordination, risk management, or retail operations, preferably within a DTC/retail environment.* Familiarity with key insurance types: GL, Property, Auto, Excess, Workers' Compensation* Experience managing COIs and understanding of “additional insured” requirements.* Strong analytical, organizational, communication and negotiation skills.* Preferred: Prior experience supporting insurance / risk operations across both US and Canada markets — since the incumbent Hub broker services both regions, familiarity with Canada-side processes is a strong plus.* Proficiency in G-Suite, Microsoft Office, and experience with insurance databases or CRM tools is a plus. **Preferred Skills*** Knowledge of lease agreements and retail compliance standards.* Ability to thrive in a fast-paced, scaling environment.* Proactive problem-solver with high attention to detail.*\\*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.* **Physical Requirements*** Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.* Must be able to occasionally lift or move items weighing up to 25 pounds. **Pay Range Details**The base salary range for this position is $85,000 - $105,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program. **Background Checks**For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable. **Equal Employment Opportunit**yPOP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications. **Reasonable Accommodation**Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail]. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.