- Complete assigned tasks involved in securing payment from third-party payors
- Report observed trends and issues to management
- Handle phone calls and messages for the designated insurance area
- Update registration screens as requested or necessary
- Review and process insurance vouchers, rebill unpaid charges, and process adjustments
- Process secondary billing
- Distribute incoming insurance mail and respond to audits, inquiries, and information requests
- Correct patient invoices through corrections and adjustments
- Conduct insurance reviews to obtain additional claim payments
- Analyze and process front-end and back-end system edits for accurate productivity, registration, and billing
- Analyze and process clearinghouse-denied claims
- Investigate and process claims in insurance work files and reports
- Report incidents to the immediate Supervisor or Manager
- Assist with special projects and assignments
- Perform other assigned duties
- Provide excellent customer service and follow the SC Way customer service philosophy
- Reports to the Insurance Review Supervisor
- Work in an office environment, sitting for long periods
Requirements
- High School graduate or GED required
- Previous experience in a medical billing office required
- Working knowledge of medical terminology preferred
- Working knowledge of CPT and ICD-9 coding preferred
- Computer, typing and calculator skills required
- Must be able to work individually or on a team
- Confidentiality required
- HIPAA1 privacy level
- Must attend in-services and training relevant to position
- Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy
Core Competencies
Demonstrates expertise in medical billing processes, including insurance claim management, CPT and ICD-9 coding, and adherence to HIPAA regulations. Strong ability to analyze billing discrepancies and provide excellent customer service in a medical office environment.
Highest-signal resume keywords
- Medical Billing Experience
- CPT Coding
- ICD-9 Coding
- HIPAA Compliance
- Customer Service
Hard Skills
- Medical Terminology
- Insurance Claims Processing
- Data Entry
- Billing Adjustments
- Insurance Voucher Review
Soft Skills
- Team Collaboration
- Confidentiality
- Problem Solving
Certifications & Qualifications
Industry Keywords
- Third-Party Payors
- Insurance Audits
- OSHA Compliance
- Patient Invoicing
- Clearinghouse Claims
Tools & Technologies
- Office Software
- Calculator