Insurance Representative

Redwoodcu

Napa (CA)

On-site

USD 41,328 - 55,104

Full time

14 days+

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Benefits offered by this job

Competitive medical, dental, and vision insurance

401(k) program with employer match

PTO accrual plus 11 paid holidays

Employee discounts and perks

Job summary

Redwood Credit Union is seeking an Insurance Representative to provide inside insurance sales support and service to members and insureds via phone, email, and virtually. The role involves addressing coverage issues, servicing existing policies, and providing exceptional customer service.

The ideal candidate has strong interpersonal skills, a background in financial services, and holds a Property and Casualty Insurance License. They will support RCU members and ensure accurate processing of insurance transactions.

Qualifications

Excellent interpersonal and customer service skills.
Knowledge of financial and insurance products and services.
Active Property & Casualty Insurance License is required.

Responsibilities

Provide exceptional customer service to all customers.
Assist customers with insurance questions and provide coverage options.
Quote and bind new policies from leads or existing insurance book.

Skills

Interpersonal skills

Customer service skills

Knowledge of financial and insurance products

Strong communication skills

Detail-oriented

Teamwork

Problem-solving skills

Education

Associate degree or equivalent

Minimum 3 years of experience in sales/customer service

Tools

Office equipment

Epic system

Job description

Redwood Credit Union is looking for an Insurance Representative, who will provide inside insurance sales support and service to RCU Members and RCUIS insureds interacting by phone, email or through virtual methods. The ideal individual is eager to build relationships by following-up on warm insurance sales leads and providing day-to-day servicing of clients or potential clients. Responsibilities to include addressing various coverage issues, handling inside service and sales work associated with existing polices, all endorsement activity, routine coverage questions, problem solving, renewals, and the binding of policies.

Key Responsibilities

Service

Provide exceptional customer service to all internal and external customers.
Follow up with Members referred to the insurance agency by branch, Member Service Center, or other departments to assist with insurance needs.
Quote and bind new policies from leads or from existing insurance book.
Assist customers with insurance questions, provide coverage options, and resolve problems as appropriate.
Complete worksheets to facilitate insurance quotes and product claims.
Provide consistent, accurate, and timely communication to insureds through, verbal, electronic, and written correspondence.
Inform and educate customers about coverage, exclusions, and exposures.
Maintain client files in the AMS and use the AMS for processing all transactions and documentation.
Facilitate and respond promptly and appropriately to daily incoming mail, email, and phone insurance leads.
Handle cancellations with care and act to save accounts, when possible.
Assist in preparing proposals and applications, submit appropriately and follow up to ensure timely responses.
Provide technical support to Agents with coverage, proposal, and suspense items.
Assist in making appropriate coverage changes; inform and educate clients about coverage’s, exclusions, exposures, and audit and document accordingly.
Renew and re-market accounts as needed in conjunction with agency standards.
Maintain files accurately and consistently documenting conversations.
Order and issue binders, certificates, policies, endorsements, and other related items; verify accuracy; forward to client with appropriate correspondence.
Review audits of policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
Coordinate billing and invoice accordingly.
Update Epic system using the Epic guidelines.
Set priorities and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.

Administrative

Request necessary paperwork that is not received from customers or Insurance Department employees.
Work with credit life and disability, payment protection, GAP & MBP insurance carriers to process claims.
Assemble and record paperwork for insurance sales as needed.
Organize and complete both customer and insurance company inquiries.
Work with Insurance team to process documents for insurance sales and renewals as needed.
Complete daily, weekly, and monthly lead and sales tracking reports.
Research and solve Member problems and complaints in an accurate and timely manner.
Update database of customer information.
Perform all functions in a security conscientious manner.
Establish systems to facilitate insurance transactions more efficiently.
Monitor the response time for insurance quotes, sales, and service response.

Other Functions

Implement new CUSO/credit union related products and services with other employees of RCU Insurance Services.
Provide feedback on marketing efforts.
Visit branches/departments to promote the insurance agency.

Qualifications

Excellent interpersonal and customer service skills.
Knowledge of financial and insurance products and services.
Skilled in the operation of office equipment including personal computers with internet and intranet access.
Strong communication skills and the ability to communicate effectively and efficiently both verbally and in writing.
Ability to influence others outside of own work group with a solutions-oriented approach.
Detailed oriented with thorough follow-through.
Ability to coordinate a variety of activities simultaneously and prioritize work.
Ability and desire to work in a team environment.
Ability to analyze situations and recommend workable solutions.
Ability to establish and maintain effective working relationships with a diverse group of people.
Must have an active Property & Casualty Insurance License.
An active Life or Life/Health Insurance License is a plus.

The ideal candidate has a combination of education and experience equivalent to an associate degree and a minimum of three years’ experience with sales and customer service at a financial institution, Credit Union, or insurance agency.

Compensation

Base starting range: $30.00 to $40.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Benefits

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks

RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!

Physical Requirements