Branch Experience Manager

Redwoodcu

American Canyon (CA)

On-site

USD 115,037 - 151,561

Full time

14 days+

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Benefits offered by this job

Competitive medical, dental, and vision insurance

401(k) program with employer match

Competitive PTO accrual plus 11 paid company holidays

Job summary

Redwood Credit Union in California is searching for a Branch Experience Manager to lead branch personnel to achieve goals and deliver outstanding member service. The role demands excellent leadership, problem-solving abilities, and knowledge of sales management principles.

The ideal candidate will have a bachelor’s degree in business administration or related fields and experience in financial services. A competitive compensation package and benefits await the successful candidate.

Qualifications

Excellent leadership and problem-solving skills.
Ability to influence and motivate others.
Knowledge of branch operations policies and procedures.

Responsibilities

Manage branch operations and achieve sales goals.
Ensure excellent member service and satisfaction.
Coordinate staff training and development.

Skills

Leadership skills

Problem-solving skills

Sales management principles

Business development knowledge

Oral and written communication

Organizational skills

Confidentiality and discretion

Education

Bachelor’s degree in business administration or related field

Tools

PC with word processing software

Job description

Redwood Credit Union is seeking a Branch Experience Manager who will provide vision and leadership to branch personnel to achieve or exceed established goals. Manage, plan, coordinate and ensure the administration of the day-to-day operations of a small, medium or large branch office. Develop lines of business and ensure quality Member service at all times.

Key Responsibilities

Sales and Service

Manage branch, employees and resources to ensure delivery of excellent service to all Members, volunteers, internal employees, and service providers by ensuring that Members are informed and aware of our full range of products and services.
Branch goal achievement by ensuring staff effectively cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services.
Allocate assigned goals among branch staff ensuring overall branch goal achievement.
Support an effective sales and service culture by coaching, recognizing and rewarding branch staff for achievement of sales and service goals.
Establish and maintain relationships with key contacts in the community.
Identify and drive additional business opportunities through community involvement and business development efforts.
Participate in community events, community volunteer boards & associations.
Adjust community and business development activities to align with the organizational priorities.
Conduct regular one on one coaching sessions with all branch staff.
Plan, coordinate, communicate, and execute regular sales and service meetings.
Ensure timely resolution of identified Member issues.
Ensure staff is scheduled appropriately to ensure superior Member service and branch needs are met.

Branch Administration

Ensure ongoing staff training and development.
Plan, coordinate, communicate, and execute regular staff meetings.
Ensure branch staff receives and understands important organizational communication.
Collect and analyze weekly/monthly reports to evaluate strength and weaknesses of branch to improve performance.
Actively recruit, interview, select, and hire qualified employees.
Conduct and deliver performance evaluations and merit increases for branch staff.
Coach, mentor, motivate, develop and discipline branch staff.
Attend and participate in internal meetings and disseminate information to staff.
Professionally represent the credit union at external functions and activities, acting as an ambassador for RCU.

Branch Operations

Review and identify cost effective and efficient utilization of branch resources.
Ensure acceptable branch audit by ensuring compliance with established policy and procedures.
Safeguard Member information and ensure confidentiality by following established policy and procedures.
Support branch staff to ensure they can perform all their job duties, including being able to perform those functions yourself as needed.

Other Functions

Recommend and implement policies and procedures.
Draft correspondence for Member related inquiries.
Participate in credit union committees.
Perform special projects, research, and analysis as requested.
Perform other duties as assigned.
Participate in community events, community volunteer boards & associations.

Qualifications

Excellent leadership and problem-solving skills.
Ability to influence and motivate others.
Ability to direct and supervise the work of others.
Thorough knowledge of modern sales management principles, practices, and techniques.
Knowledge of business development methods and practices and program development.
Thorough knowledge of branch operations policies and procedures.
Excellent oral and written communication skills.
Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
Ability to work and act independently and confidentially, using discretion and tact.
Ability to analyze situations and recommend workable solutions.
Ability to effectively research and report data.
Ability to distinguish and manage confidential material and information.
Ability to work a rotating schedule which will include working on rotating Saturdays.
Ability to attend morning and evening meetings and events.
Ability to establish and maintain effective working relationships with a diverse group of people; desire to work in a team environment.
Demonstrated ability to cross-sell financial services products.
Skilled in the operation of office equipment including PC with word processing and spreadsheet software, intranet, and Internet access.
Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761.
Position requires the ability to be a registered and designated Credit Endorsee with the California Department of Insurance.

The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree in business administration, accounting, finance or closely related field and a minimum of eight years of financial services, sales, or operational management experience.

Compensation

Base starting range: $115,037 to $151,561 annually commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Benefits Package

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks

RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!

Physical Requirements