Insurance Representative

Arcare; Bardwell (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company-paid health insurance

Life insurance

Paid vacation

Paid holidays

401(k) with company match

License/Certification renewal paid

Continuing Education reimbursement

Job summary

Arcare is seeking an Insurance Representative to join our team in Kentucky. You will educate patients on Medicaid, Medicare, Marketplace plans, and employer-sponsored coverage, guiding enrollment and renewal processes while ensuring compliance with relevant regulations.

The role involves collaboration with health services across affiliates, helping patients navigate insurance options and access care. A license or willingness to obtain one is required.

Qualifications

• High school diploma or equivalent.
• Insurance license required or willing to obtain one.
• Strong communication skills with the ability to work independently and collaboratively in a team.
• Knowledge of Medicare, Medicaid, and ACA enrollment preferred.

Responsibilities

• Educates and assists patients with enrollment in Medicaid, Medicare, Marketplace plans, and employer-sponsored coverage.
• Facilitates insurance eligibility screening, application submission, and renewal processes.
• Provides guidance on plan selection, benefits interpretation, cost-sharing, and coverage options.
• Assists patients with enrollment in supplemental products including dental, vision, disability, accident, and life insurance where applicable.
• Maintains knowledge of underwriting, product eligibility rules, and carrier guidelines for individual and group coverage.
• Works with insurance carriers, brokers, and state exchange systems to resolve eligibility and enrollment issues.
• Ensures compliance with CMS, Medicaid, Marketplace, and applicable regulations.
• Develops programs supporting insurance literacy and access to care.
• Builds and maintains relationships with community agencies and schools.

Skills

Communication skills

Team collaboration

Medicare/Medicaid knowledge

Education

High School Diploma

Insurance license

Tools

EHR systems

Job description

Brief Description

Job Title: Insurance Representative

Job Type: Full-time (Monday-Friday, 8:00 AM - 5:00 PM)

Travel: 0-15%

Qualifications

• High school diploma or equivalent
• Insurance license required or willing to obtain one
• Strong communication skills with the ability to work independently and collaboratively in a team
• Knowledge of Medicare, Medicaid, and Affordable Care Act enrollment preferred

Job Summary

Discover a rewarding career at Arcare. We are seeking a dynamic, personable, and compassionate Insurance Representative to join the Arcare team. In this role, you will work closely with all health services at Arcare/KentuckyCare/MississippiCare and their affiliates to develop a comprehensive service delivery system that meets the needs of our patients and clients. You will collaborate with federal, state, and local agencies to maximize resources and support program development objectives. The ideal candidate will be someone who enjoys working with people, has a passion for helping others navigate their insurance needs, and is dedicated to ensuring our patients receive the best possible support in accessing healthcare services.

Essential Functions

• Educates and assists patients with enrollment in Medicaid, Medicare, Marketplace plans, and employer-sponsored coverage.
• Facilitates insurance eligibility screening, application submission, and renewal processes.
• Provides guidance on plan selection, benefits interpretation, cost‑sharing, and coverage options.
• Assists patients with enrollment in supplemental products including dental, vision, disability, accident, and life insurance products (where applicable and permitted).
• Maintains knowledge of basic underwriting, product eligibility rules, and carrier guidelines for individual and group coverage.
• Works with insurance carriers, brokers, and state exchange systems to resolve eligibility and enrollment issues.
• Ensures compliance with all CMS, Medicaid, Marketplace, and applicable insurance regulations.
• Develops and implements programs supporting insurance literacy, coverage retention, and access to care.
• Assists in third‑party program development and coordination of external insurance and benefits partners.
• Build and maintain relationships with community agencies, schools, and support organizations.
• Provides patients and families with information on community resources and financial assistance programs.
• Ensure program records comply with Medicaid, state federal standards, and organizational policies.
• Maintains accurate documentation of enrollment activity, referrals, and patient interactions Uses electronic health records (EHR) and insurance eligibility systems efficiently.
• Supports data integrity and timely reporting of enrollment outcomes and service metrics.
• Supports social service coordination for patients of the community health center.
• Assists in seamless transitions of care across multiple settings using interdisciplinary collaboration.
• Participates in care team huddles to support coordinated patient care planning.
• Provides culturally and linguistically appropriate patient‑centered services.
• Assists in third‑party program development and coordination of external insurance and benefits partners.
• Builds and maintains relationships with community agencies, schools, and support organizations Provides patients and families with information on community resources and financial assistance programs.
• Employs active listening techniques during patient and family interaction.
• Communicates clearly and effectively with patients, families, providers, and external agencies.
• Builds rapport with diverse populations and demonstrate strong customer service orientation.
• Participates in patient advocacy and supports resolution of coverage or access barriers.

About Arcare

Founded on the belief that healthcare is a right, not a privilege, Arcare exists to make comprehensive, high-quality care accessible to everyone, especially in rural and underserved communities. What began in the rural Arkansas delta has grown into a multi‑state healthcare network, but our mission remains the same: Health for All. That mission drives everything we do, from accepting every patient, regardless of insurance status or ability to pay, to expanding access to care and improving health outcomes in the communities we serve.

We believe strong communities start with strong teams. We foster a supportive, collaborative environment where employees are valued, encouraged to grow, and empowered to make a meaningful impact through their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long‑term careers within the organization. A healthy work‑life balance and a predictable schedule are part of our workplace culture.

Whether caring for patients in the clinic, supporting operations behind the scenes, or serving communities through outreach and education, our teams are united by a shared purpose: delivering compassionate, accessible care that improves lives.

Arcare offers competitive pay and a strong company‑paid benefits package for full‑time employees, including:

• Work‑life balance through a predictable schedule. Schedules are established early and rarely change, so employees enjoy a steady workweek rhythm.
• No routine nights or weekends for most positions. (Some clinical roles may have limited weekend coverage based on clinic needs.)
• Company‑paid employee medical, dental, and vision insurance.
• Free care at any Arcare clinic for employees and covered family members enrolled in the Arcare health plan, starting the first day of your employment.
• Company‑paid life insurance and long‑term disability coverage.
• 96 hours of paid vacation time for full‑time employees who work 40 hours per week. Accrual begins on the first day of employment.
• 96 hours of paid sick time for full‑time employees who work 40 hours per week. Accrual begins on the first day of employment.
• Paid holidays, including one floating holiday and one birthday holiday to be used during the month of the employee’s birthday.
• 401(k) retirement plan with company matching up to 200% of the employee's contribution of up to 4% after one year of employment.
• Company‑paid renewal of applicable licenses and certifications, subject to supervisor and HR approval based on the employee’s position and job duties.
• Possible Continuing Education reimbursement for current employees, subject to supervisor and HR approval based on the employee’s position and job duties.

Loan Repayment Opportunities

Many Arcare locations serve medically underserved communities. Eligible clinical team members may qualify for federal loan repayment programs through HRSA, including the National Health Service Corps Loan Repayment Program and the Nurse Corps Loan Repayment Program. Eligibility and award approval are determined by HRSA based on role, location, discipline, and program requirements.

Equal Opportunity Employer

Arcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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