Insurance Operations Associate

Prescient Financial Solutions; Town of Brookfield (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Prescient Financial Solutions is seeking an administrative and operational support professional to assist advisors in delivering a comprehensive wealth management experience, including financial planning, insurance and investment planning, and superior client service. The role focuses on insurance operations, client service, and cross-team coordination.

You will manage underwriting processes, prepare illustrations, and assist with client inquiries in a fast-paced environment from our Brookfield,

Qualifications

• Health and Life licensed (required)
• Insurance industry experience preferred; Northwestern Mutual experience preferred
• Excellent oral and written communication skills
• Demonstrated ability to maintain effective client relationships
• Ability to work independently and on a team
• Willingness to learn and adapt in a fast-paced environment

Responsibilities

• Support insurance operations: open/change policy paperwork, underwriting coordination, and illustration preparation
• Interact with clients to address insurance service inquiries and explain recommendations
• Coordinate with Home Office and track case progress and deadlines
• Provide case prep support by running ledgers and evaluating options
• Support investment/advisory account paperwork and client follow-ups

Skills

Communication skills

Attention to detail

Active listening

Time management

Teamwork

Tools

Microsoft Office

Job description

This role provides administrative and operational support to the firm’s advisors in delivering a comprehensive client wealth management experience through financial planning, insurance and investment planning and exceptional customer service. This role provides specialized support related to insurance client services issues, addressing day to day client concerns and issues as well as communicating with other team members. The role encompasses insurance operations and client service responsibilities.

INSURANCE OPERATIONS

• Preparing and processing all paperwork needed for opening insurance policies
• Preparing and processing all paperwork needed for changes to existing insurance policies
• Managing the underwriting process including gathering outstanding requirements, application completion and submission, and identifying additional requirements throughout the process
• Interacting and building a strong rapport directly with clients in providing service, support and general insurance inquiries
• Coordinating and communicating with the Northwestern Mutual Home Office throughout the underwriting process
• Monitoring Work Manager and the Daily Service Report (DSR) for alerts and requirements
• Managing open case opportunities and track progress to drive business results and delivery system effectiveness
• Supporting the firm’s advisor teams with preparation of illustrations for insurance proposals and recommendations
• Participating, as needed, in the case prep process by running in-force ledgers, proposed illustrations, and evaluating new NM and non-NM insurance options Preparing and processing all paperwork needed for investment/advisory accounts

CLIENT SERVICE

• Corresponding with clients to handle insurance related service issues and questions
• Contacting clients on behalf of the firm to provide explanation of insurance recommendations
• Assisting clients with overdue payments, policy change needs, and beneficiary updates
• Providing support and guidance to clients throughout the underwriting process
• Formulating insurance solutions for a client or explaining insurance products
• Discussing tax consequences, premium options, cash value and conversion mechanics with client
• Maintaining daily system for account follow-ups and service requirements

QUALIFICATIONS

• Health and Life licensed
• Insurance industry experience required; Northwestern Mutual experience preferred
• Familiarity with Microsoft applications and data entry and information retrieval software
• Demonstrated ability to maintain effective working relationships with clients
• Excellent oral and written communication skills
• Able to practice active listening and communicate in a direct manner
• Strong attention to detail with the ability to work with a high degree of accuracy
• Ability to manage multiple diverse projects and assignments in a timely and quality manner
• Willingness to learn
• Ability to embrace change and work in a fast-paced environment
• Able to work both independently and on a team