Insurance Office & Sales Specialist — Flexible Schedule

Kaffenberger Family Agency; Davison (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Paid time off

Training & development

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

Kaffenberger Family Agency is seeking an Insurance Office Representative to assist clients with coverage questions and policy servicing, while identifying opportunities to add value through our products and services. This role blends customer service with sales in a fast-paced agency setting.

Ideal candidates will enjoy helping people, building relationships, and contributing to a positive team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused with a passion for helping others.
• Able to prioritize tasks in a busy office.
• Experience in customer service, sales, or admin is helpful.

Responsibilities

• Assist customers with policy questions, updates, and coverage reviews.
• Build relationships with new and existing customers through proactive communication.
• Identify opportunities to recommend products and services that meet customer needs.
• Support agency growth through referrals, cross-selling, and follow-up activities.
• Maintain accurate customer records and policy documentation.
• Collaborate with team members to deliver outstanding customer experiences.

Skills

Communication

Customer service

Organization

Sales aptitude

Teamwork

Job description

Kaffenberger Family Agency is seeking an Insurance Office Representative to assist clients with coverage questions and policy servicing, while identifying opportunities to add value through our products and services. This role blends customer service with sales in a fast-paced agency setting.

Ideal candidates will enjoy helping people, building relationships, and contributing to a positive team environment.