Insurance New Business Coordinator

Commonwealth Financial Group; Boston (MA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Commonwealth Financial Group in Boston, MA is seeking a detail-oriented New Business Coordinator to join our New Business team. This role ensures accurate processing of insurance documentation, supports advisors, and delivers exceptional client experience through timely updates and collaboration with home office.

The coordinator will manage data entry, case tracking, liaison between advisors and home office, and ongoing training.

Qualifications

• Associates or Bachelor’s degree
• 2+ years insurance business processing experience
• LAH exams (license)
• Basic understanding of financial concepts
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook)
• Excellent organizational skills and attention to detail
• Effective verbal, written and interpersonal skills
• Ability to work in a team environment with a positive and professional attitude
• Strong sense of customer service

Responsibilities

• Provide administrative support to Financial Advisors including application data entry and case tracking
• Deliver prompt, real-time communication on account and case status, including diligent updates within Salesforce
• Act as liaison between Advisors and Home Office until policy completion
• Proactively follow up on Not In Good Order documents
• Collaborate with Team Lead on advisor planning client households
• Collaborate with other New Business Coordinators to serve as back up support when needed
• Maintain working knowledge of other departments to provide case overflow support
• Help train New Business Coordinators and Advisors on processes
• For Shared Services Opted-In Advisors: contact clients to pre-fill paperwork and address discrepancies
• Request, track, and file all pertinent documents for each financial product
• Respond regarding Advisor new business submissions and follow ups
• Develop understanding of Insurance Business Submission process through home office
• Provide expertise knowledge within Practice360 regarding insurance questions
• Participate in ongoing training and development opportunities
• Special Projects and other duties as necessary

Skills

Attention to detail

Team collaboration

Verbal communication

Written communication

Education

Associate's or Bachelor's degree

Tools

MS Office

Salesforce

Job description

Commonwealth Financial Group is seeking a detail-oriented New Business Coordinator to join our New Business team. This role is critical in ensuring smooth and accurate processing of insurance-related documentation, supporting advisors, and delivering exceptional client experience.

This position will work a hybrid schedule in either our Boston, MA or Bedford, NH office location.

Key Responsibilities:

• Provide administrative support to Financial Advisors including application data entry and case tracking
• Deliver prompt, real-time communication on account and case status, including diligent updates within Salesforce.
• Act as liaison between Advisors and Home Office until policy completion
• Proactively follow up on Not In Good Order documents.
• Collaborate with Team Lead on all assigned advisor planning client households
• Collaborate with other New Business Coordinators to serve as back up support when needed
• Maintain working knowledge of the other two Planning Experience departments to provide case overflow support
• Help train New Business Coordinators and Advisors on processes
• For Shared Services Opted-In Advisors:
• Contact clients to pre-fill paperwork and address discrepancies as needed
• Request, track, and file all pertinent documents for each financial product, as required
• Promptly respond regarding Advisor new business submissions and follow ups
• Develop understanding of Insurance Business Submission process through home office
• Provide expertise knowledge within Practice360 regarding insurance related questions
• Participate in ongoing training and development opportunities
• Special Projects and other job duties as necessary

Qualifications

• Associates or Bachelor’s degree
• 2+ years insurance business processing experience
• Ability to pass LAH exams
• Basic understanding of financial concepts
• Proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
• Excellent organizational skills and attention to detail
• Effective verbal, written and interpersonal skills
• Ability to work in a team environment with a positive and professional attitude
• Strong sense of customer service

Commonwealth Financial Group is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.