INSURANCE NETWORK NAVIGATOR, FCH - PATIENT FINANCIAL SERVICES

Froedtert Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking an Insurance Network Navigator to guide patients through non-contracted insurance benefits. The role emphasizes customer service and involves collaboration with multiple departments to address financial responsibilities. The position is remote but requires on-site training for the first few weeks.

Benefits

Paid time off

Career Pathways & Tuition Assistance

Referral bonuses

Retirement plan - 403b

Medical, Dental, Vision, Life Insurance

Qualifications

• Three years’ experience in patient navigation or financial counseling.
• Knowledge of insurance benefits and costs.
• Experience in a patient financial healthcare setting preferred.

Responsibilities

• Provide guidance on non-contracted insurance benefits.
• Work closely with various departments on financial responsibilities.
• Stress customer service and positive interpersonal relations.

Skills

Customer Service

Organizational Skills

Communication Skills

Education

High School or GED

Associate Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is REMOTE. Must be available to train on-site for 4-6 weeks.

FTE: 1.000000

Shift: 1st

Schedule: Monday - Friday, shifts vary between 6am-5pm.

Job Summary:

The Insurance Network Navigator is a dedicated member of the Patient Financial Services team that is responsible for a large patient base. The role of the Insurance Network Navigator is to provide overall guidance to the patient as it relates to non-contracted insurance benefits and potential financial obligation knowledge. Insurance Network Navigator stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, Managed Care, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities.

EXPERIENCE:

• Knowledge of insurance benefits as it relates to deductibles, coinsurance, co-payments, and overall insurance out of pocket costs.
• Three years’ experience in patient navigation, financial counseling, case management, managed care, or health insurance payor environment.
• Knowledge gained through at least 3-5 years focused experience is required.
• Experience in a patient financial healthcare setting, preferred.
• Exemplary customer service skills is preferred.
• Experience in healthcare/revenue cycle functions, preferred.

EDUCATION:

• High School or GED, required.
• Associate Degree, preferred.

LICENSURE:

• State of Wisconsin and Federal Certified Application Counselor designation to be obtained within 1 year of hire.
• In lieu of Certified Application Counselor designation, current Licensed Health Insurance Agent will be accepted.

SPECIAL SKILLS:

High degree of organizational skills and excellent communication skills; ability to work independently and take programmatic initiative. Experience with Microsoft Word, Excel, and other software programs. Experience using computerized billing systems in a service industry.

Compensation, Benefits & Perks at Froedtert Health

Pay is expected to be between: (expressed as hourly) $23.20 - $34.34. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.