Insurance Management Consulting Associate Director

1000 Accenture LLP Company; New York (NY); On-site; USD 151,000 - 434,000; Full time

Job summary

Accenture PLC in the United States is seeking an Operations Client Account Lead who is the single point of accountability for an operations account, owning client relationships, contract economics, and growth opportunities through transformation.

You will supervise delivery to meet SLAs, manage P&L, and coordinate cross-functional teams across delivery, finance, solutioning, and HR, with a multi-year plan linking operational improvements to business outcomes.

Qualifications

• Significant experience in client account management, operations delivery, or managed services.
• Proven track record of owning P&L and contract economics on large, multi-year service contracts.
• Executive presence and ability to handle difficult commercial conversations with senior client stakeholders.

Responsibilities

• Client relationship management and governance forums leadership.
• Account P&L and contract economics ownership.
• Delivery oversight to meet SLAs and KPIs.
• Growth and transformation opportunities identification and pursuit.
• Team leadership across delivery, finance, solutioning, and HR.

Skills

Client account mgmt

Operations delivery

Executive presence

Leadership

Global teams

Stakeholder mgmt

Education

Bachelor's degree

MBA desirable

Certifications

Tools

ERP systems

Data analytics

Governance tools

Job description

Role Summary

The Operations Client Account Lead is the single point of accountability for an Operations account. They own the client relationship at the operational level, the financial performance of the contract, and the growth of the account. They make sure the services promised in the contract are delivered to standard and profitably. They also look for chances to expand the relationship through transformation and new scope.

Key Responsibilities

• Client relationship Serve as the primary senior contact for client operations leaders. Build trusted relationships across the client’s business and procurement functions. Lead governance forums such as quarterly business reviews, steering committees, and executive check-ins. Use these to keep both sides aligned on priorities, performance, and roadmap.
• Account financials and contract management Own account P&L, including revenue, CCI (Contract Controllable Income), and margin. Protect and improve profitability against the Original Deal Economics (ODE). Manage the contract lifecycle, including change requests, scope changes, pricing adjustments, and renewals. Resolve commercial disputes before they evolve. Forecast accurately and report account performance to leadership.
• Delivery oversight Partner with delivery leads to make sure SLAs, KPIs, and quality standards are consistently met. Step in quickly when performance slips. Identify operational risks early and drive mitigation plans across people, process, and technology.
• Growth and transformation Identify and shape new opportunities, including scope extensions, automation, analytics, and AI‑enabled process improvements. Work with Delivery & Transformation (D&T) teams to bring them to the client. Build a multi‑year account plan that ties operational improvements to the client’s business outcomes.
• Team leadership Lead and coordinate a cross‑functional account team spanning delivery, finance, solutioning, and HR. Coach team members and build bench strength for key roles.

Qualifications

• Significant experience in client account management, operations delivery, or managed services. The usual range is 10+ years, adjusted to the target level.
• A proven track record of owning P&L and contract economics on large, multi‑year service contracts.
• Strong grasp of operations domains such as Procurement & all Command Center functions (Risk & Compliance, Learning, Quality, Insights and Intelligence, Business Reporting Groups & Executive Governance).
• Familiarity with process transformation and automation is also expected.
• Executive presence and the ability to handle difficult commercial conversations with senior client stakeholders.
• Experience leading global or distributed teams, including offshore delivery centers.
• A bachelor's degree is required, and an MBA or relevant certification is a plus.

Success Measures

• Client satisfaction and relationship health scores.
• Account CCI and margin performance versus ODE and plan.
• SLA and KPI attainment.
• Contract renewals and growth in sales and revenue from the account.
• Team engagement and retention.

Compensation at Accenture

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 12/26/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $163,000 to $434,000 Colorado $163,000 to $375,000 Connecticut $163,000 to $375,000 District of Columbia $173,500 to $399,300 Illinois $150,900 to $375,000 Maine $138,800 to $319,400 Maryland $163,000 to $375,000 Massachusetts $163,000 to $399,300 Minnesota $163,000 to $375,000 New York $150,900 to $434,000 New Jersey $173,500 to $434,000 Ohio $150,900 to $347,200 Virginia $150,900 to $399,300 Washington $173,500 to $399,300

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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