INSURANCE FOLLOW-UP SPECIALIST (PAR 2)

University of Washington; Seattle (WA); Remote; USD 100,000 - 125,000; Full time

Job summary

The University of Washington offers a full-time opportunity for an Insurance Follow-up Specialist in Seattle. This role involves ensuring timely and accurate follow-up on claims, interacting with healthcare providers and insurers, and is integral to the revenue cycle. Ideal candidates will have a strong background in patient accounting and excellent customer service skills, contributing to UW Medicine's mission of enhancing community health.

Benefits

Top medical and dental insurance

Tax-deferred retirement options

Generous vacation and sick leave

Life and long-term disability insurance

Free public transportation benefits

Qualifications

• 3 years experience in patient accounting or customer service.
• High School graduation or equivalent education.
• Ability to analyze denial reasons and follow up effectively.

Responsibilities

• Maximize revenue by resolving outstanding claims quickly.
• Decipher denial reasons and determine follow-up steps.
• Document claims resolution steps in Epic.

Skills

Customer service

Claim resolution

Attention to detail

Education

High School Diploma or equivalent

Tools

Epic billing system

Job description

Req #: 245113

Department: FACULTY PRACTICE PLAN SERVICES (UWP)

Posting Date: 06/26/2025

Closing Info: Open Until Filled 07/31/2025

Salary: $3977.00 - $5687.00 per month

Shift: First Shift

Notes:

The University of Washington (UW) offers a wide range of benefits as part of your total compensation package.

• Choose from top medical and dental insurance programs
• Plan for your future with tax-deferred investing through the UW retirement options
• Enjoy generous vacation and sick leave policies and protect yourself and your family with life and long-term disability insurance.
• Receive UPASS Benefits which give free public transportation in the Puget Sound region w/ participating transit companiesFor detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908_a11y.pdf)
  
  
  
  

UW Medicine Faculty Practice Plan Services (FPPS)

has an outstanding opportunity for a

full-time, day shift, INSURANCE FOLLOW-UP SPECIALIST (Patient Account Representative 2).

WORK SCHEDULE

• 40 hours per week
• Day Shift
• This position is Remote POSITION HIGHLIGHTS The Insurance Follow-up Specialist is responsible for the optimal payment of claims from commercial insurers, managed care plans, and state and federal plans and other guarantors through work queues throughout the Revenue Cycle including but not limited to Follow-up, Claim Edit, Charge Review, Account, Router Review, Retro Review and Case Rate. PRIMARY JOB RESPONSIBILITIES
• Conducts timely and accurate work with the goal of resolving outstanding claims quickly and maximizing appropriate revenue.
• Accurately deciphers denial reason and decides follow-up steps utilizing the Epic billing system by analyzing rejection issues.
• Identifies and resolves payor specific coding issues and provide feedback to Coding and Charge Capture team as appropriate.
• Displays sound judgment in choosing the most efficient and effective method of follow-up, including appealing denials, taking adjustments, e-mail, payor websites and telephone inquiries.
• Documents clear and concise narrative using smartphrases in Epic of steps taken to facilitate resolution of outstanding claims/issues. REQUIRED POSITION QUALIFICATIONS High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environmentORequivalent education/experience. ABOUT FACULTY PRACTICE PLAN SERVICES UW Medicine Faculty Practice Plan Services (FPPS) supports UW Physicians (UWP), a practice group for more than 1,800 physicians and other healthcare professionals associated with UW Medicine. UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Neighborhood Clinics, UW Medical Center - Northwest, the UW School of Medicine, Valley Medical Center, and Airlift Northwest. UWP members also practice at the Seattle Cancer Care Alliance, a partnership of UW Medicine, Fred Hutchinson Cancer Research Center, and Seattle Children’s Hospital. Teamwork. Community. Opportunity. Become part of our team. Join our mission to make life healthier for everyone in our community. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.
  
  

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.