Insurance Follow Up Representative I- Remote

Andrews Institute; Pensacola (FL); Hybrid; USD 21,000 - 23,000; Full time

Job summary

Baptist Health Care in Pensacola, FL is seeking an Insurance Follow Up Representative I for remote work. The role focuses on reconciling patient accounts, ensuring accurate insurance payments, and resolving payer inquiries to reduce accounts receivable days.

Qualified candidates have a high school diploma and preferred experience with health care insurance collections. This full-time remote position supports Baptist Health Care’s mission across northwest Florida and south Alabama.

Qualifications

• High School Diploma or Equivalent Required
• Experience with health care insurance collections Preferred

Responsibilities

• Responsible for the accounts receivables reconciliation process for patient accounts including but not limited to: examining, correcting and consistently updating patient health information to ensure accurate insurance payment/follow-up and applying appropriate contractual allowances.
• Resolves patient and insurance carrier inquiries in a timely manner to avoid increasing A/R days.
• Uses on-line systems provided by multiple payers to verify eligibility and benefits as well as checking claim status appropriately.
• Makes telephone calls to the payer to ensure receipt of claims filing and payment on submitted claims.
• Maintains appropriate/consistent documentation on accounts worked utilizing the accounts receivables work listing or patient accounting system.
• Identifies non-payment trends by payer and notify management and comes to the table with potential solutions to these non-payment trends.
• Applies proper account management principles to accounts to ensure accurate follow up.

Education

High School Diploma or Equivalent

Job description

Insurance Follow Up Representative I- Remote

Pensacola, FL, United States

Job Description

Pay: $15-$17/hr

The Insurance Follow Up Rep is responsible for various tasks in the accounts receivables reconciliation process.

Responsibilities

• Responsible for the accounts receivables reconciliation process for patient accounts including but not limited to: examining, correcting and consistently updating patient health information to ensure accurate insurance payment/follow-up and applying appropriate contractual allowances.
• Resolves patient and insurance carrier inquiries in a timely manner to avoid increasing A/R days.
• Uses on-line systems provided by multiple payers to verify eligibility and benefits as well as checking claim status appropriately.
• Makes telephone calls to the payer to ensure receipt of claims filing and payment on submitted claims.
• Maintains appropriate/consistent documentation on accounts worked utilizing the accounts receivables work listing or patient accounting system.
• Identifies non-payment trends by payer and notify management and comes to the table with potential solutions to these non-payment trends.
• Applies proper account management principles to accounts to ensure accurate follow up.

Qualifications

• High School Diploma or Equivalent Required
• Experience with health care insurance collections Preferred

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Job Identification 10478
• Job Category Clerical
• Posting Date 08/20/2026, 05:55 PM
• Locations 123 Baptist Way, Pensacola, FL, 32503, US
• Job Schedule Full time
• Job Shift Day
• Work Environment Remote (work from home)
• FTE 1.0 FT