Insurance Follow-up Representative

Family Care Center; United States; Remote; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Fertility benefits

Retirement plan

Wellness program

Profit sharing

Job summary

Family Care Center in the United States is seeking an Insurance Follow-Up Representative to collect payments on outstanding claims and verify patient eligibility for coverage.

You will perform timely claims submission, follow-up with payers, handle inquiries by phone, and support a caring, growth-oriented team in a remote, full-time position with competitive benefits.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Two years clerical experience in a health care setting required.
• Experience with Microsoft Office Suite required.

Responsibilities

• Submit and resubmit claims accurately and timely.
• Use assertive follow-up with payers; provide information, corrections, and resolutions.
• Handle inbound/outbound calls from internal and external customers, take payments, and resolve issues.

Skills

Microsoft Office Suite

Education

High school diploma or GED

Associate degree preferred

Job description

Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
• Hourly Compensation: $20.00 - $21.00 Depending on Experience

Position Overview

This Insurance Follow-Up Representative is responsible for collecting payments on outstanding claims to ensure prompt and timely reimbursement. This position also reviews accounts to determine patient eligibility for various forms of coverage, determine merit of collection efforts, and review aged accounts.

Essential Responsibilities

• Consistently completes accurate and timely claims submission and resubmission to appropriate parties.
• Use assertive follow-up techniques with payers, providing information, corrections, and problem resolution.
• Take phone calls from internal and external customers answering questions, taking payments, and resolving issues.

Supervisory Or Managerial Responsibility

• None

Other Duties

• Other duties as assigned by management.

Minimum Qualifications

• High school diploma or general education degree (GED) required. Associate degree preferred.
• Two years clerical experience in a health care setting required.
• Experience with Microsoft Office Suite required.

Location: Remote Position

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.