Insurance Data Entry & Customer Support Specialist

Randstad; Huntersville (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking an Insurance Data Entry & Customer Support Specialist to manage data and support customers. The role involves accurate data entry, customer communication, and quality control. Candidates should possess strong data entry and communication skills, with a background in customer service. This position offers remote work with competitive compensation.

Benefits

Competitive compensation

Supportive work environment

Qualifications

• Exceptional accuracy and speed in data entry.
• Excellent verbal and written communication skills.
• Experience in customer service.

Responsibilities

• Input and update high volume insurance policy details and customer information.
• Review existing data for errors and discrepancies.
• Interact with customers to gather information and provide updates.

Skills

Data Entry Skills

Communication Skills

Customer Service Experience

Technical Proficiency

Organizational Skills

Problem-Solving Abilities

Team Player

Tools

Microsoft Office Suite

Insurance-specific software

Job description

Insurance Data Entry & Customer Support Specialist

6 month contract possibility of going longer

Pay $30 an hour

Remote - Would prefer NC BASED

Are you detail-oriented with a knack for accuracy and a friendly, helpful demeanor? Do you enjoy working with data while also interacting with people? We're looking for an Insurance Data Entry & Customer Support Specialist to join our growing team!

In this vital role, you'll be the backbone of our data management, ensuring the precise input and maintenance of critical insurance information. Equally important, you'll be a key point of contact for our valued customers, providing exceptional service and support.

What you'll do:

• Accurate Data Entry: Input and update a high volume of insurance policy details, customer information, claims data, and other critical records into our internal systems with meticulous attention to detail.
• Data Verification & Quality Control: Review existing data for errors, discrepancies, and completeness, making necessary corrections to maintain data integrity.
• Customer Communication: Interact with customers via phone and email to gather missing information, clarify details, answer general inquiries, and provide updates on their policies or claims.
• Problem Resolution: Assist customers with basic issues, escalating complex inquiries to the appropriate department when necessary.
• Record Keeping: Maintain organized digital and physical files as required, ensuring easy retrieval of information.
• Process Improvement: Identify opportunities to streamline data entry and customer interaction processes to enhance efficiency and accuracy.

What you'll bring:

• Proven Data Entry Skills: Exceptional accuracy and speed, with a keen eye for detail.
• Strong Communication Skills: Excellent verbal and written communication, with a professional and empathetic approach to customer interactions.
• Customer Service Experience: A genuine desire to assist and support customers, resolving their questions effectively and courteously.
• Technical Proficiency: Comfortable with computers and various software applications, including Microsoft Office Suite (Excel, Word, Outlook). Experience with insurance-specific software is a plus.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a high level of organization in a fast-paced environment.
• Problem-Solving Abilities: Capacity to identify issues and find practical solutions.
• Team Player: Willingness to collaborate effectively with colleagues and contribute to a positive team environment.

Why join us?

We offer a supportive work environment where your contributions are valued. You'll have the opportunity to develop your skills in both data management and customer service within the stable and essential insurance industry. We provide competitive compensation and benefits.

If you're ready to make an impact with your precision and people skills, we encourage you to apply!