Insurance Customer Service Specialist - Flexible Schedule & Growth

Wilson Ku - State Farm Agent; San Mateo (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Simple IRA

License Reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Wilson Ku - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of a local insurance agency. You will handle inquiries, guide policy changes, and coordinate with team members to meet community needs.

The role emphasizes attention to detail, strong communication, and a customer-focused mindset. Internal growth opportunities exist for motivated, sales-minded candidates who excel in a fast-paced environment.

Qualifications

• Excellent communication skills and ability to listen actively.
• Strong interpersonal skills to engage clients and understand needs.
• Attention to detail and ability to handle multiple tasks.
• Customer service experience preferred, with a friendly and responsive approach.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Mandarin/Cantonese bilingual

Job description

Wilson Ku - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of a local insurance agency. You will handle inquiries, guide policy changes, and coordinate with team members to meet community needs.

The role emphasizes attention to detail, strong communication, and a customer-focused mindset. Internal growth opportunities exist for motivated, sales-minded candidates who excel in a fast-paced environment.