Insurance Customer Service Representative

Dan L Tillman & Sons Inc; Cheraw (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

A local insurance agency in Cheraw, SC, is seeking an Insurance Customer Service Representative. This full-time position involves assisting clients with their insurance needs, processing requests, and maintaining accurate records. The ideal candidate should have strong communication skills and a customer-oriented mindset. Benefits include a 401(k), performance bonuses, and a competitive salary.

Benefits

401(k) and matching

Performance-based bonus

Paid time off

Training & development

Gym membership

Paid cell phone

Qualifications

• Prior customer service or office experience preferred.
• Strong communication skills via phone, email, and in-person.
• Comfortable using computers and learning new systems.
• Positive, team-oriented attitude.
• Excellent organization and multi-tasking skills.

Responsibilities

• Be the first point of contact for customers by phone, email, and in-person.
• Assist clients with questions on insurance policies.
• Process policy changes and claims submissions.
• Maintain accurate client records.
• Support the sales team with retention efforts.

Skills

Customer service experience

Strong communication skills

Attention to detail

Ability to handle complex problems

Job description

Overview

Tillman Insurance is a family-owned independent insurance agency serving the Carolinas since 1926. We’re looking for an Insurance Customer Service Representative (CSR) to join our team and provide outstanding support to our clients. Location: Cheraw, SC • Full-Time

Responsibilities

• Be the first point of contact for customers by phone, email, and in-person visits.
• Assist clients with questions on auto, home, and business insurance policies.
• Process policy changes, billing inquiries, and claims submissions.
• Maintain accurate client records in our agency management system.
• Support our sales team with quoting, cross-selling, and retention efforts.
• Deliver a friendly, professional experience that makes clients feel valued.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.

Benefits

• 401(k) and 401(k) matching
• Bonus based on performance
• Profit sharing
• Company parties
• Competitive salary with commission
• Paid time off
• Training & development
• Gym membership
• Paid cell phone
• Additional benefits negotiable

What We’re Looking For

• Prior customer service or office experience (insurance experience is a plus but not required; we’ll train the right person).
• Strong communication skills (phone, email, in-person).
• Comfortable using computers and learning new systems.
• A positive, team-oriented attitude with a desire to help others.
• A sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.

Location & Schedule

Cheraw, SC (in-office position) • Schedule: Full-Time, Monday–Friday

How to Apply

Apply directly or send your resume to [e-mail]

Join a growing agency that’s been serving the community since 1926—and help us carry that tradition of service forward.