Insurance Customer Service Pro – Growth, Flexible Schedule

Jeff Adragna - State Farm Agent; Cypress (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Commission/bonus

Growth opportunities

Paid time off

Health benefits

Career-building experience

Company parties

Competitive salary

Flexible schedule

Free snacks

Signing bonus

Job summary

Jeff Adragna State Farm is seeking a Customer Service Representative to deliver exceptional client experiences, resolve inquiries, coordinate with the agency team, and support community members in their insurance needs.

The role emphasizes relationship building, timely responses about coverages, claims, and billing, and contributes to agency growth through proactive, friendly service and collaborative problem solving.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer questions, and anticipate needs.
• Excellent communication skills to assist customers and coordinate with team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a needs‑based review process to educate customers about insurance options.
• Communicate effectively to meet customer needs while promoting the business development of the agency.

Skills

Customer service

Communication

Problem solving

Relationship building

Job description

Jeff Adragna State Farm is seeking a Customer Service Representative to deliver exceptional client experiences, resolve inquiries, coordinate with the agency team, and support community members in their insurance needs.

The role emphasizes relationship building, timely responses about coverages, claims, and billing, and contributes to agency growth through proactive, friendly service and collaborative problem solving.