Insurance Customer Service & Growth Specialist

LeAnn Dodge - State Farm Agency; Washington; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Bonus and commission

Paid time off

Health benefits

Job summary

LeAnn Dodge State Farm Agency in Battle Ground, WA seeks an Insurance Customer Service Representative to enhance customer experience and loyalty. State Farm experience is preferred but not required; licensing will be pursued as needed. The role emphasizes accurate, friendly service, needs-based guidance, and strong teamwork.

The position offers base pay with bonuses and advancement opportunities within the agency, plus standard benefits and ongoing training to support professional growth.

Qualifications

• Excellent communication skills across written, verbal and listening.
• Self-motivated with strong detail orientation and proactive problem solving.
• Ability to work well in a team and assess customer needs.

Responsibilities

• Answer phones and greet clients.
• Establish relationships and follow up as needed.
• Provide prompt, accurate customer service on insurance availability, coverages, policy changes, transfers, claims and billing.
• Educate customers about insurance options using a needs-based approach.

Skills

Communication

Self-motivated

Detail oriented

Problem solving

Team player

Interviewing

Customer relations

Education

Property & Casualty license

Life & Health license

Job description

LeAnn Dodge State Farm Agency in Battle Ground, WA seeks an Insurance Customer Service Representative to enhance customer experience and loyalty. State Farm experience is preferred but not required; licensing will be pursued as needed. The role emphasizes accurate, friendly service, needs-based guidance, and strong teamwork.

The position offers base pay with bonuses and advancement opportunities within the agency, plus standard benefits and ongoing training to support professional growth.