Insurance Customer Service & Community Specialist

Jed DeHart - State Farm Agent; Ravenna (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health stipend

Performance bonus

Paid time off

Signing bonus

Training & development

Job summary

Jed DeHart – State Farm Agent in Michigan seeks a Customer Service Representative to deliver exceptional customer experiences and support the growth of a local insurance business. You will handle inquiries, coordinate with team members, and assist with claims while engaging with community events.

The role emphasizes strong communication, attention to detail, and a genuine willingness to help people in the Ravenna area. Training and development are available to support your career growth.

Qualifications

• Dedicated to high quality customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests (phone calls and walk-in customers).
• Maintain accurate records of customer interactions.
• Assist with insurance claims.
• Help organize and attend office events in the community.
• Help manage social media account.
• Schedule appointments.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Experience in customer service

Job description

Benefits:

• Health insurance stipend
• Bonus based on performance
• Paid time off
• Signing bonus
• Training & development

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Jed Dehart - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed
• Answer customer inquiries and requests (phone calls and walk-in customers)
• Maintain accurate records of customer interactions
• Assist with insurance claims
• Help organize and attend office events in the community
• Help manage social media account
• Schedule appointments

QUALIFICATIONS:

• Dedicated to high quality customer service
• Strong communication and interpersonal skills
• Detail-oriented and able to multitask
• Previous customer service experience preferred