Insurance Customer Service

American Advantage Insurance -Nelson Agency, Inc.; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Mon-Fri Schedule

Retirement Plan

Hands on Training

Job summary

American Advantage Insurance -Nelson Agency, Inc. is seeking a remote CSR with prior insurance industry experience. This full-time role handles policy changes, billing inquiries, and quoting, from a home office. You must provide your own office equipment and operate Mon-Fri with no nights or weekends.

Starting at $22/hour, there is a 401k with match, and no health insurance. Extensive customer service/administrative experience is essential, along with proficiency in Microsoft Outlook and Word.

Qualifications

• Extensive office customer service/administrative experience is a MUST!
• Must be able to accurately type 40+ words per minute
• Property & Casualty Insurance License (current/active preferred, but required within 90 days)

Responsibilities

• Answering phone/emails and handling customer’s requests such as policy changes, claims, billing inquiries, etc
• Entering and issuing quotes/policies
• Entering and documenting new customer accounts
• General administrative tasks

Skills

Customer service

Administrative support

Typing speed 40 WPM

Outlook

Microsoft Word

Tools

Microsoft Outlook

Microsoft Word

Job description

Job Description

WE'RE HIRING... again! Well because to be honest, finding GOOD people is apparently REALLLLLY hard , so my current staff & I agree, that we'd rather be short-staffed and work twice as hard than EVER compromise the level of customer service we provide! So read the below TWICE before wasting our time :)

*****MUST HAVE PRIOR INSURANCE INDUSTRY EXPERIENCE (THIS IS A CSR ROLE, NOT SALES AGENT)

*****100% REMOTE POSITION

*****YOU MUST HAVE REMOTE WORK EXPERIENCE (THIS IS A FULL-TIME JOB, NOT A CASUAL WORK AT YOUR LEISURE POSITION)

*****YOU MUST PROVIDE YOUR OWN OFFICE EQUIPMENT & SUPPLIES (INCLUDING, BUT NOT LIMITED TO: COMPUTER, MONITORS (IDEALLY 3), PRINTER, ETC)

ARE YOU THAT SPECIAL SOMEBODY?!?

Benefits

• Paid Time Off (PTO)
• Work from Home
• Flexible Schedule
• Mon-Fri Schedule
• Retirement Plan
• Hands on Training

Responsibilities

THIS IS A HIGHLY FUNCTIONING, MULTI-TASKING, DETAIL ORIENTED, VERY FAST PACED ENVIRONMENT!!!

Responsibilities include, but are not limited to:

• -Answering phone/emails and handling customer’s requests such as policy changes, claims, billing inquiries, etc
• -Entering and issuing quotes/policies
• -Entering and documenting new customer accounts
• -General administrative tasks

Requirements

NO INSURANCE EXPERIENCE REQUIRED (BUT PREFERRED)!

Insurance agency customer service/administrative assistant.

Full-time Monday-Friday. NO nights/weekends/holidays! NO health insurance. 401k w/match. Starting at $22 hour.

• -Extensive office customer service/administrative experience is a MUST! Our clients deserve nothing but the absolute very best, I will not accept anything less! Candidates will NOT be considered without this, sorry!
• -Extensive computer, Microsoft Outlook, and Microsoft Word experience required
• -Must be able to accurately type 40+ words per minute
• -Property & Casualty Insurance License (current/active license is preferred, but will be required within 90 days of hire (at our cost))