Insurance & Customer Relationship Specialist

State Farm; Honolulu (HI); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Catherine Sing Chow - State Farm Agent in Honolulu, HI is seeking a customer-focused team member to assist in understanding client needs and providing product information across multiple lines. The role supports daily operations and helps grow relationships in the community.

The ideal candidate is comfortable in a fast-paced environment, has strong communication and organizational skills, and is open to licensing requirements for state insurance.

Qualifications

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Written and verbal communication

Organizational skills

Fast-paced environment adaptability

Insurance/customer service experience

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our Agency:
I opened my agency in 2020 and currently lead a team of four. Before becoming an agent with State Farm, I worked in retail sales with Nordstrom and gained extensive leadership experience managing multiple teams. My background in leadership and customer service helped shape the supportive, relationship-focused culture we’ve built in the office today.

We offer PTO, holiday pay, 401(k), health benefits, licensing reimbursement, end-of-year bonuses, and a strong emphasis on work-life balance. We believe in recognizing hard work while creating an environment where people feel supported both personally and professionally.

Our office culture is very team-oriented and close-knit. We enjoy team luncheons, celebrating fun national days together, and creating an environment where people genuinely enjoy coming to work. I’m looking for someone who is positive, outgoing, and comfortable selling and adapting across different products and conversations.

If you’re someone who enjoys working with people, thrives in a collaborative environment, and wants to grow with a supportive team, this could be a great fit for you.

Location Address: Honolulu, HI 96816

At Catherine Sing Chow - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities:

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications:

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.