Insurance Customer Experience Specialist

SILAC Insurance Company; Salt Lake City (UT); On-site; USD 2,472,000 - 3,521,000; Full time

Benefits offered by this job

Medical Plans (FSA/HSA)

Dental and Vision

401(k)

Paid Time Off

11 Paid Holidays

Tuition Reimbursement

Job summary

SILAC Insurance Company is seeking a Customer Experience Representative to support policyholders, agents, and internal partners. The role handles phone and written inquiries, basic policy transactions, and status checks with a customer-first mindset.

Starting pay is $21.75 per hour for a full-time, in-office position with potential to move to a hybrid schedule. The role emphasizes accurate documentation and collaboration across departments, with regular training and product updates.

Qualifications

• 1+ year of experience in a customer service, administrative, or call center environment.
• Strong verbal and written communication skills.
• Comfortable using multiple systems and following defined procedures

Responsibilities

• Respond to incoming calls and messages from policyholders, agents, and internal teams.
• Provide accurate, policy-level information in a professional and timely manner.
• Provide information and resources via email to agents and policyowners.
• Review and complete basic service requests such as address changes, annual reallocation of funds, and beneficiary updates.
• Accurately record customer interactions and transaction details in appropriate systems.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

SILAC Insurance Company is seeking a Customer Experience Representative to support policyholders, agents, and internal partners. The role handles phone and written inquiries, basic policy transactions, and status checks with a customer-first mindset.

Starting pay is $21.75 per hour for a full-time, in-office position with potential to move to a hybrid schedule. The role emphasizes accurate documentation and collaboration across departments, with regular training and product updates.