Insurance Customer Care Pro - Flexible Schedule & Growth

State Farm Agent; Irvine (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Steven Wang - State Farm Agent in Irvine is looking for a Customer Service Representative to deliver exceptional service, answer policy questions, process changes, and assist with claims while coordinating with the team.

Ideal candidates are customer-focused, detail-oriented, and comfortable communicating in Mandarin; the office offers a flexible schedule, competitive pay, and opportunities for advancement. Join us to help the local community and grow with a busy, supportive agency.

Qualifications

• Communication and interpersonal skills are essential for helping customers and collaborating with the team.
• Attention to detail and ability to multitask in a fast-paced insurance office.
• Previous customer service experience is preferred to handle inquiries and claims.
• Bilingual Mandarin is preferred to assist a diverse community.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented & multitasking

Customer service experience

Mandarin (bilingual)

Job description

Steven Wang - State Farm Agent in Irvine is looking for a Customer Service Representative to deliver exceptional service, answer policy questions, process changes, and assist with claims while coordinating with the team.

Ideal candidates are customer-focused, detail-oriented, and comfortable communicating in Mandarin; the office offers a flexible schedule, competitive pay, and opportunities for advancement. Join us to help the local community and grow with a busy, supportive agency.