Insurance Customer Care & Growth Specialist

Webb Donald - State Farm Agent; Pulaski (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Webb Donald State Farm agency seeks a Customer Service Representative to deliver friendly, accurate policy information and support to clients. You will handle inquiries, update policies, and coordinate with the agency team to ensure timely resolutions in a fast-paced community-oriented office.

Ideal candidates are customer-focused, detail-oriented, and eager to grow with the agency through ongoing training, with opportunities for advancement as the office grows.

Qualifications

• Clear communication with customers and team.
• Strong interpersonal skills to build rapport.
• Ability to multitask and stay organized.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Job description

Webb Donald State Farm agency seeks a Customer Service Representative to deliver friendly, accurate policy information and support to clients. You will handle inquiries, update policies, and coordinate with the agency team to ensure timely resolutions in a fast-paced community-oriented office.

Ideal candidates are customer-focused, detail-oriented, and eager to grow with the agency through ongoing training, with opportunities for advancement as the office grows.