Insurance Credits Specialist

Astera Cancer Care; Northern (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

OneOncology is seeking an Insurance Credits Specialist to evaluate credit balances, research refunds, and prepare refund requests for approval. You will coordinate across departments to resolve balances and maintain documentation of all actions. Strong billing knowledge and attention to detail are essential for success.

The role requires a high school diploma and at least one year in a related billing capacity, with proficiency in MS Word, Excel, and Outlook. Experience with COB is a plus.

Qualifications

• High School diploma or equivalent required.
• One year of experience in a directly related role.
• Proficient in MS Word, Excel and Outlook; knowledge of billing systems preferred.
• Excellent verbal and written communication, with strong customer service orientation.

Responsibilities

• Evaluate daily credit balances created during payment posting.
• Research credits/refund requests to determine the appropriate party.
• Prepare refund requests for approval and initiate payment or offset.
• Maintain batch files and ensure accurate overpayments handling.
• Coordinate with Registration, Front Office and others to resolve balances.

Skills

Attention to detail

Analytical skills

Customer service orientation

Communication skills

Multi-tasking

Education

High School diploma

Tools

Excel

MS Word

Outlook

Job description

## Insurance Credits SpecialistApplylocations: United Statestime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-0000024538OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.**Job Description:****Role Summary:**This role is responsible for evaluating credit balances, preparing and/or disputing refund requests. This position requires in-depth coordination of benefits (COB) knowledge of rules pertinent to making order of benefit determinations, strong attention to payment detail, and good interpretive skills.**Responsibilities:*** Evaluate daily credit balances which are created at the time of payment posting.* Research credits/refund requests to determine the appropriate overpaid party.* Prepare refund requests for approval and check issue by Accounts Payable or for offset by payer.* Maintain batch files of completed requests, review to ensure overpayment has been facilitated.* Identify posting issues attributable to creating credit balances and relay this information to the Team Leader for audit purposes.* Evaluate any refund/overpayment requests received. Responding appropriately by preparing to refund or written dispute.* Transfer money when necessary via Issue Assistance.* Understand and refer to managed care profiles, AWP grids, and other tools necessary to determine legitimate credits. Inform Team Leader of payer issues as identified.* Complete a daily task log and submit to the Team Leader at the end of each month.* Communicate with external departments, i.e., Registration, Front Office, etc, to obtain information required in resolving credit balances or refund requests.* Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.* Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.**Required Qualifications:*** High School diploma or equivalent required.* One year of experience in directly related role**Essential Competencies:*** Attendance is an essential job function.* Medical billing experience required* Detailed knowledge of billing, HCPCS, CPT and ICD codes* Previous credit and refunds experience preferred* Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment and customer service orientation.* Effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations.* Exceptional Multi-tasking, organizational skills and superb attention to detail.* Strong analytical skills* Skill in negotiating issues and resolving problems.* Excellent customer service skills.* Proficient in the use of end-user computer applications regarding productivity (MS Word, Excel, Outlook), database and patient billing and other medical information systems.* Ability to operate various types of office equipment.* Must possess high degree of professionalism and adaptability.