Insurance Coordinator

Lightwave Dental; Richmond (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a dynamic dental team as an Insurance Coordinator, responsible for processing claims and ensuring financial arrangements with patients. This entry-level role offers a supportive environment, great benefits, and the chance to work with a dedicated group focused on exemplary patient care.

Benefits

Health and dental benefits

401(k)

Holiday pay

Paid time off

Qualifications

• Minimum of 1-2 years of experience and knowledge of dental insurances.
• Knowledge of English composition, grammar, spelling, and punctuation.

Responsibilities

• Process and submit insurance claims daily.
• Monitor and follow-up on outstanding claims.
• Prepare and process patients’ statements monthly.

Skills

Communication

Detail-oriented

Teamwork

Education

High School Diploma or equivalent

Tools

Eaglesoft

MS Excel

Practice Management software

Job description

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Join to apply for the Insurance Coordinator role at Lightwave Dental

At River Run Dental-Libbie Mill, we pride ourselves in delivering amazing patient care while maintaining a dynamic and fun culture. Our office treats our patients like family and highly values our patient relationships. We work hard and offer the most up-to-date procedures to provide comprehensive care. Our team is an incredible group that works together to achieve the results we are looking for - smiling faces on our patients and our team!! We would love to have you join our office family!

Candidate must be a friendly, caring, goal and, team oriented individual that is self motivated. We work hard as a team and we are looking for someone to come in and help us go to the next level.

• Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
• Document basic insurance information in the patient’s file for quick reference
• Process and submit insurance claims daily
• Monitor and follow-up on outstanding claims
• Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day
• Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment
• Record all financial discussions with patients in their file
• Prepare and process patients’ statements each month on a regular billing cycle
• Make collection calls
• Solidify the financial agreement with the patient, such as payment amount and schedule
• Follow through with correspondence regarding collection when unable to contact the patient on the telephone
• Prepare and send uncollected accounts to collections with managers approval and follow through as needed
• Monitor patients whom collection agencies have contacted
• Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable
• Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment
• Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
• Handle all inquiries concerning insurance daily
• Willing to help in other areas as needed
• Minimum of 1-2 years experience and knowledge of dental insurances.
• Experience with Eaglesoft is a plus
• Knowledge of English composition, grammar, spelling, and punctuation
• Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)
  
  
  

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.

2025-16045

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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